Trustpilot + Zendesk Integrations

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Send Trustpilot review invitations to contacts from Zendesk tickets
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Zendesk + Trustpilot
Send Trustpilot invitations for newly-closed Zendesk tickets
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Zendesk + Filter by Zapier + Trustpilot

Send Trustpilot review invitations to contacts from Zendesk tickets

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Zendesk + Trustpilot

Send Trustpilot invitations for newly-closed Zendesk tickets

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Zendesk + Filter by Zapier + Trustpilot

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Do Even More with Trustpilot + Zendesk

With Zapier, you can do more than just connect 2 apps—you can automate entire processes from beginning to end! Here are some popular ways users make their Trustpilot + Zendesk workflows do more for them.

Zapier users love adding Filter by Zapier to their workflows
Send Trustpilot invitations for newly-closed Zendesk tickets
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Send Trustpilot invitations for newly-closed Zendesk tickets
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Filter by Zapier + Trustpilot + Zendesk

Supported triggers and actions

What does this mean?

- DomainRequired
  Select which domain you want to send your invitations from.
- Email Template for InvitationsRequired
  We offer standard email templates in multiple languages, select your preferred template here.
  Note: Once a template has been selected, you should not switch the domain you want to send from, otherwise your selected template may not be available.
- Trustpilot SiteRequired
  Send your customers to this site to write their review.
- Sender NameRequired
  This is the name from which invitations will be sent.
- Sender E-MailRequired
  This is the email address that your recipients will see in their invitations.
- Reply to E-MailRequired
  Any replies you receive will be sent to this email address.
  Note: Once a reply to e-mail address has been selected, you should not switch the domain you want to send from, otherwise your selected reply to e-mail address may not be available.
- Preferred Sent TimeRequired
  Your preferred time to send invitations. Note, this is not strictly guaranteed as minor delays may occur with processing.
  These are some examples of accepted input (all relative to the time the invite is triggered). You can adjust the values by selecting “Advanced: type in a custom value” in the dropdown.
  Note: You cannot select a preferred send time that occurs more than 30 days after the triggered order event.
- Recipient NameRequired
  The name of the person you’re inviting.
- Recipient E-Mail AddressRequired
  The email address of the person you’re inviting.
- Reference IdRequired
  Enter the Reference ID (e.g. order number) corresponding to the order event that triggered the invitation.
Action
Write
New Organization
Triggers when a new organization is added to Zendesk.
Trigger
Scheduled
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- TicketRequired
  Choose the ticket to watch for activity (audits). Shows recent tickets.
Trigger
Scheduled
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New User
Triggers when a new user is created.
Trigger
Scheduled
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- NameRequired
  Must be unique. Zendesk does not allow duplicate organizations with the same name.
- Details
  In this field you can store any details about the organization. e.g. the address
- Notes
  In this field you can store any notes you have about the organization.
- Tags
  Comma-separated list of tags you want to apply to the new organization.
- Domain Names
  Comma-separated list of domain names to automatically associated with this organization (format: "zapier.com, google.com").
- External Id
  A unique external id, you can use this to associate organizations to an external record.
- Shared Tickets
  End users in this organization are able to see each others tickets.
- Shared Comments
  End users in this organization are able to see each others comments on tickets.
Action
Write

- TicketRequired
- CommentRequired
- FileRequired
Action
Write
- TicketRequired
  Choose which ticket to update.
- TagsRequired
  A list of tags to add to the ticket.
Action
Write

- TicketRequired
  Choose which ticket to update.
- Subject
- Assignee
  Note: the assignee must be in the default group (or specific group selected below) else an error will occur.
- Group
  Assign this ticket to a group.
- New Status
- New comment to add to the ticket.
- Should the first comment be public?
- Tags
  A comma separated list of tags.
- Type
- Priority
- Submitter
  If selected, this person will be set as the submitter of the ticket. Defaults to the Requester.
Action
Write
- NameRequired
- EmailRequired
  Must be unique. Zendesk does not allow duplicate users with the same email address.
- Details
- Notes
  In this field you can store any notes you have about the user.
- Phone
  Phone number for this user (format: +1 (555) 123-4567).
- Tags
  Comma-separated list of tags you want to apply to the new user.
- Role
  Can be one of the following: "end-user", "agent", or "admin". Defaults to "end-user" if set and not one of those values.
- Organization
  Assign this user to an organization.
- External Id
  A unique external id, you can use this to associate organizations to an external record.
- Verified
  Specify if you know this user is who they say they are?
Action
Write
- QueryRequired
  Write a search string to determine how we'll look up the group in Zendesk. For more information, visit the Zendesk docs.
Action
Search
- QueryRequired
  Write a search string to determine how we'll look up the ticket in Zendesk. For more information, visit the Zendesk docs.
Action
Search
- QueryRequired
  Write a search string to determine how we'll look up the organization in Zendesk. For more information, visit the Zendesk docs.
- NameRequired
  Must be unique. Zendesk does not allow duplicate organizations with the same name.
- Details
  In this field you can store any details about the organization. e.g. the address
- Notes
  In this field you can store any notes you have about the organization.
- Tags
  Comma-separated list of tags you want to apply to the new organization.
- Domain Names
  Comma-separated list of domain names to automatically associated with this organization (format: "zapier.com, google.com").
- External Id
  A unique external id, you can use this to associate organizations to an external record.
- Shared Tickets
  End users in this organization are able to see each others tickets.
- Shared Comments
  End users in this organization are able to see each others comments on tickets.
Action
Search or write
- QueryRequired
  Write a search string to determine how we'll look up the user in Zendesk. For more information, visit the Zendesk docs.
- NameRequired
- EmailRequired
  Must be unique. Zendesk does not allow duplicate users with the same email address.
- Details
- Notes
  In this field you can store any notes you have about the user.
- Phone
  Phone number for this user (format: +1 (555) 123-4567).
- Tags
  Comma-separated list of tags you want to apply to the new user.
- Role
  Can be one of the following: "end-user", "agent", or "admin". Defaults to "end-user" if set and not one of those values.
- Organization
  Assign this user to an organization.
- External Id
  A unique external id, you can use this to associate organizations to an external record.
- Verified
  Specify if you know this user is who they say they are?
Action
Search or write

New Group
Triggers when a new group is created.
Trigger
Scheduled
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Recent Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
Trigger
Scheduled
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- ViewRequired
  You will need to create a descending by ID "view" in Zendesk with no grouping and select it here. Click here to learn more!
Trigger
Scheduled
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New View
Triggers when a new view is created.
Trigger
Scheduled
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- SubjectRequired
- Assignee
  Note: the assignee must be in the default group (or specific group selected below) else an error will occur.
- Collaborators
- Collaborator Emails
  You can add emails of non-Zendesk users here as Collaborators.
- Group
  Assign this ticket to a group.
- Requester Name
  To set the Requester, you must specify the Requester Name in this field AND the Requestor Email in the next field.
- Requester Email
  To set the Requester, you must specify the Requester Email in this field AND the Requestor Name in the previous field.
- First Comment/Description Format
- First Comment/DescriptionRequired
- Should the first comment be public?
- Tags
  A comma separated list of tags.
- Status
- Type
- Due At
  Only available for tickets with a Type of "task."
- Priority
- Submitter
  If selected, this person will be set as the submitter of the ticket. Defaults to the Requester.
- Ticket form
  If selected, this will set the form to render for this ticket. Note: this is only applicable for Zendesk enterprise accounts.
- Sharing Agreements
- Brand
  Note: Only for Zendesk customers on plans with multi-brand support. More info here
Action
Write
- TicketRequired
  Choose which ticket to update.
- New comment to add to the ticket.
- Should the comment be public?
Action
Write
- OrganizationRequired
  Choose which organization to update. Looked up by ID.
- Name
  Must be unique. Zendesk does not allow duplicate organizations with the same name.
- Details
  In this field you can store any details about the organization. e.g. the address
- Notes
  In this field you can store any notes you have about the organization.
- Tags
  Comma-separated list of tags you want to apply to the new organization.
- Domain Names
  Comma-separated list of domain names to automatically associated with this organization (format: "zapier.com, google.com").
- External Id
  A unique external id, you can use this to associate organizations to an external record.
- Shared Tickets
  Options: "true" or "false". End users in this organization are able to see each others tickets.
- Shared Comments
  Options: "true" or "false". End users in this organization are able to see each others comments on tickets.
Action
Write
- UserRequired
  Choose which user to update. Looked up by ID.
- Name
- Email
  Must be unique. Zendesk does not allow duplicate users with the same email address.
- Details
- Notes
  In this field you can store any notes you have about the user.
- Phone
  Phone number for this user (format: +1 (555) 123-4567).
- Tags
  Comma-separated list of tags you want to apply to the new user.
- Role
  Can be one of the following: "end-user", "agent", or "admin". Defaults to "end-user" if set and not one of those values.
- Organization
  Assign this user to an organization.
- External Id
  A unique external id, you can use this to associate organizations to an external record.
- Verified
  Specify if you know this user is who they say they are?
Action
Write
- QueryRequired
  Write a search string to determine how we'll look up the agent in Zendesk. For more information, visit the Zendesk docs.
Action
Search
- QueryRequired
  Write a search string to determine how we'll look up the organization in Zendesk. For more information, visit the Zendesk docs.
Action
Search
- QueryRequired
  Write a search string to determine how we'll look up the user in Zendesk. For more information, visit the Zendesk docs.
Action
Search
- QueryRequired
  Write a search string to determine how we'll look up the ticket in Zendesk. For more information, visit the Zendesk docs.
- SubjectRequired
- Assignee
  Note: the assignee must be in the default group (or specific group selected below) else an error will occur.
- Collaborators
- Collaborator Emails
  You can add emails of non-Zendesk users here as Collaborators.
- Group
  Assign this ticket to a group.
- Requester Name
  To set the Requester, you must specify the Requester Name in this field AND the Requestor Email in the next field.
- Requester Email
  To set the Requester, you must specify the Requester Email in this field AND the Requestor Name in the previous field.
- First Comment/Description Format
- First Comment/DescriptionRequired
- Should the first comment be public?
- Tags
  A comma separated list of tags.
- Status
- Type
- Due At
  Only available for tickets with a Type of "task."
- Priority
- Submitter
  If selected, this person will be set as the submitter of the ticket. Defaults to the Requester.
- Ticket form
  If selected, this will set the form to render for this ticket. Note: this is only applicable for Zendesk enterprise accounts.
- Sharing Agreements
- Brand
  Note: Only for Zendesk customers on plans with multi-brand support. More info here
Action
Search or write

How to connect Trustpilot + Zendesk

Step 1: Authenticate Trustpilot and Zendesk.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect Trustpilot + Zendesk

About Trustpilot

Trustpilot is the world's most powerful review platform, helping your business collect and easily manage customer reviews. Trustpilot gives people a place to share and discover reviews of businesses, while giving every business the tools to turn consumer feedback into business results.

Learn more

Related categories

Reviews

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn more

Related categories

Customer Support

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Trustpilot + Zendesk Integrations

Send Trustpilot review invitations to contacts from Zendesk tickets

Send Trustpilot invitations for newly-closed Zendesk tickets

Send Trustpilot review invitations to contacts from Zendesk tickets

Send Trustpilot invitations for newly-closed Zendesk tickets

Connect your apps and automate workflows

Do Even More with Trustpilot + Zendesk

Send Trustpilot invitations for newly-closed Zendesk tickets

Create Invitation

DomainRequired

Email Template for InvitationsRequired

Trustpilot SiteRequired

Sender NameRequired

Sender E-MailRequired

Reply to E-MailRequired

Preferred Sent TimeRequired

Recipient NameRequired

Recipient E-Mail AddressRequired

Reference IdRequired

New Organization

New Action on Ticket

TicketRequired

New User

Create Organization

NameRequired

Details

Notes

Tags

Domain Names

External Id

Shared Tickets

Shared Comments

Attach File to Ticket

TicketRequired

CommentRequired

FileRequired

Add Tag(s) to Ticket

TicketRequired

TagsRequired

Update Ticket

TicketRequired

Subject

Assignee

Group

New Status

New comment to add to the ticket.

Should the first comment be public?

Tags

Type

Priority

Submitter

Create User

NameRequired

EmailRequired

Details

Notes

Phone

Tags

Role

Organization

External Id

Verified

Find a Group

QueryRequired

Find a Ticket

QueryRequired

Find or Create Organization

QueryRequired

NameRequired

Details

Notes

Tags

Domain Names

External Id

Shared Tickets

Shared Comments

Find or Create User

QueryRequired

NameRequired

EmailRequired