Trustpilot + Zendesk Integrations
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Do Even More with Trustpilot + Zendesk
With Zapier, you can do more than just connect 2 apps—you can automate entire processes from beginning to end! Here are some popular ways users make their Trustpilot + Zendesk workflows do more for them.
Zapier users love adding Filter by Zapier to their workflows
Send Trustpilot invitations for newly-closed Zendesk ticketsSend Trustpilot invitations for newly-closed Zendesk ticketsPremium
Select which domain you want to send your invitations from.
Email Template for InvitationsRequired
We offer standard email templates in multiple languages, select your preferred template here.
Note: Once a template has been selected, you should not switch the domain you want to send from, otherwise your selected template may not be available.
Send your customers to this site to write their review.
This is the name from which invitations will be sent.
This is the email address that your recipients will see in their invitations.
Reply to E-MailRequired
Any replies you receive will be sent to this email address.
Note: Once a reply to e-mail address has been selected, you should not switch the domain you want to send from, otherwise your selected reply to e-mail address may not be available.
Preferred Sent TimeRequired
Your preferred time to send invitations. Note, this is not strictly guaranteed as minor delays may occur with processing.
These are some examples of accepted input (all relative to the time the invite is triggered). You can adjust the values by selecting “Advanced: type in a custom value” in the dropdown.
Note: You cannot select a preferred send time that occurs more than 30 days after the triggered order event.
The name of the person you’re inviting.
Recipient E-Mail AddressRequired
The email address of the person you’re inviting.
Enter the Reference ID (e.g. order number) corresponding to the order event that triggered the invitation.
Triggers when a new organization is added to Zendesk.Try ItTriggerScheduled
Choose the ticket to watch for activity (audits). Shows recent tickets.
Triggers when a new user is created.Try ItTriggerScheduled
Triggers when a new group is created.Try ItTriggerScheduled
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).Try ItTriggerScheduled
You will need to create a descending by ID "view" in Zendesk with no grouping and select it here. Click here to learn more!
Triggers when a new view is created.Try ItTriggerScheduled
How to connect Trustpilot + Zendesk
- Step 1: Authenticate Trustpilot and Zendesk.30 seconds
- Step 2: Pick one of the apps as a trigger, which will kick off your automation.15 seconds
- Step 3: Choose a resulting action from the other app.15 seconds
- Step 4: Select the data you want to send from one app to the other.2 minutes
- That’s it! More time to work on other things.
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