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Set up your first integration
Quickly connect tawk.to to Email by Zapier with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate tawk.to with Email by Zapier - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Chat Ended" from tawk.to.
Add your action
An action happens after the trigger—such as "Send Outbound Email" in Email by Zapier.
You’re connected!
Zapier seamlessly connects tawk.to and Email by Zapier, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- PropertyRequired
Try ItTriggerInstant- PropertyRequired
Try ItTriggerInstant- New Inbound Email
Triggers when an email is forwarded to your own custom
Try ItTriggerInstant - Zap_id
- Free_test_limitation
- ToRequired
- SubjectRequired
- Body (HTML or Plain)Required
- Attachment
- From_name
- Reply_to
- Cc
- Bcc
- Force Linebreaks?
- Enable read receipts?
ActionWrite
- PropertyRequired
Try ItTriggerInstant- PropertyRequired
Try ItTriggerInstant- Setup Directions
Try ItTriggerInstant
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Practical ways you can use tawk.to and Email by Zapier
Send an email after a chat ends
When a chat ends in tawk.to, notify the business owner or relevant team members via email. This ensures everyone remains informed about customer interactions, even if they weren't directly involved in the live chat.
Business Owner
Monitor chat system activity with email notifications
Stay updated on customer activity by receiving an email whenever a new chat starts on tawk.to. This allows IT teams to monitor the functionality and uptime of the live chat system and address any issues quickly.
ITFollow up on new tickets via email
When a new ticket is created in tawk.to, send a follow-up email via Zapier to ensure the team addresses leads quickly and doesn’t miss out on potential opportunities.
Marketing & Marketing OpsLearn how to automate Email by Zapier on the Zapier blog
Frequently Asked Questions about tawk.to + Email by Zapier integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with tawk.to and Email by Zapier
How can I integrate tawk.to with Email by Zapier?
To integrate tawk.to with Email by Zapier, you can use Zapier to create automations, known as Zaps. You'll start by selecting tawk.to as the trigger app and choosing a specific trigger event, such as 'New Ticket' or 'Chat Ended.' Then, you will select Email by Zapier as the action app, where you can specify sending an email or other actions.
What are some of the trigger events available in tawk.to for this integration?
For integrating tawk.to with Email by Zapier, you can choose from various triggers like 'New Chat Started,' 'New Ticket Raised,' or 'Chat Ended.' Each of these can initiate an email action through Zapier when the specified event occurs in your tawk.to account.
Can I send an email automatically when a new ticket is raised in tawk.to?
Yes, you can set up a Zap where the trigger is 'New Ticket Raised' in tawk.to. The corresponding action can be configured to send an email using Email by Zapier automatically whenever a new ticket is created.
Are there customization options available when sending emails via Email by Zapier?
Yes, when using Email by Zapier as part of your integration with tawk.to, you can customize various elements of the email. This includes setting predefined templates for subject lines and bodies that use dynamic data from your triggers, such as chat messages or ticket details from tawk.to.
Is it possible to acknowledge completed chats via email automatically?
Absolutely. You can configure a Zap with the 'Chat Ended' trigger from tawk.to, which then sends out an acknowledgment email via Email by Zapier. This ensures your users receive prompt follow-ups after chat sessions.
What happens if there's an error during the integration process between tawk.to and Email by Zapier?
Our platform provides detailed logs and error notifications if something goes wrong during the integration process. You can check these logs to diagnose issues or reach out for support if necessary to resolve any problems swiftly.
Can I track responses sent through Email by Zapier as part of my integration?
While Email by Zapier primarily sends emails based on triggers from apps like tawk.to, we recommend incorporating additional tools or services if you require tracking of responses. These may offer more comprehensive insights into engagement metrics post-email delivery.
