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How Zapier works

Zapier makes it easy to integrate tawk.to with Email by Zapier - no code necessary. See how you can get setup in minutes.

Select a trigger from tawk.to

A trigger is an event that starts your Zap and runs the workflow. For example, with tawk.to, a trigger could be "Chat Ended."
A trigger is the event that kicks off your automated workflow.

Setup an action from Email by Zapier

An action is what takes place after the automation is triggered. For example, with Email by Zapier, the action could be "Send Outbound Email."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected tawk.to to Email by Zapier

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your tawk.to to Email by Zapier integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about tawk.to + Email by Zapier integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with tawk.to and Email by Zapier

How can I integrate tawk.to with Email by Zapier?

To integrate tawk.to with Email by Zapier, you can use Zapier to create automations, known as Zaps. You'll start by selecting tawk.to as the trigger app and choosing a specific trigger event, such as 'New Ticket' or 'Chat Ended.' Then, you will select Email by Zapier as the action app, where you can specify sending an email or other actions.

What are some of the trigger events available in tawk.to for this integration?

For integrating tawk.to with Email by Zapier, you can choose from various triggers like 'New Chat Started,' 'New Ticket Raised,' or 'Chat Ended.' Each of these can initiate an email action through Zapier when the specified event occurs in your tawk.to account.

Can I send an email automatically when a new ticket is raised in tawk.to?

Yes, you can set up a Zap where the trigger is 'New Ticket Raised' in tawk.to. The corresponding action can be configured to send an email using Email by Zapier automatically whenever a new ticket is created.

Are there customization options available when sending emails via Email by Zapier?

Yes, when using Email by Zapier as part of your integration with tawk.to, you can customize various elements of the email. This includes setting predefined templates for subject lines and bodies that use dynamic data from your triggers, such as chat messages or ticket details from tawk.to.

Is it possible to acknowledge completed chats via email automatically?

Absolutely. You can configure a Zap with the 'Chat Ended' trigger from tawk.to, which then sends out an acknowledgment email via Email by Zapier. This ensures your users receive prompt follow-ups after chat sessions.

What happens if there's an error during the integration process between tawk.to and Email by Zapier?

Our platform provides detailed logs and error notifications if something goes wrong during the integration process. You can check these logs to diagnose issues or reach out for support if necessary to resolve any problems swiftly.

Can I track responses sent through Email by Zapier as part of my integration?

While Email by Zapier primarily sends emails based on triggers from apps like tawk.to, we recommend incorporating additional tools or services if you require tracking of responses. These may offer more comprehensive insights into engagement metrics post-email delivery.

Connect tawk.to and Email by Zapier to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Learn how to automate tawk.to on the Zapier blog

Learn how to automate Email by Zapier on the Zapier blog

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About tawk.to
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.
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Related categories
  • Customer Support
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About Email by Zapier
Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.) Have direct access to your own email servers? Check out our IMAP and SMTP services!
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Related categories
  • Email
  • Zapier

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