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Set up your first integration
Quickly connect Microsoft SharePoint to Zendesk with a Zapier template.
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How Zapier works
Zapier makes it easy to integrate Microsoft SharePoint with Zendesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New File in Folder" from Microsoft SharePoint.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects Microsoft SharePoint and Zendesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
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- FolderRequired
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- ListRequired
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- ListRequired
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Connect Microsoft SharePoint and Zendesk to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
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Learn how to automate Zendesk on the Zapier blog
Frequently Asked Questions about Microsoft SharePoint + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Microsoft SharePoint and Zendesk
How do I set up the integration between Microsoft SharePoint and Zendesk?
To integrate Microsoft SharePoint with Zendesk, you need to use a tool like Zapier. Start by setting up a Zap that connects your SharePoint account to Zendesk using triggers and actions. For instance, you can configure a trigger in SharePoint for new items created in a list, which will then create a ticket in Zendesk as the action.
What kind of triggers can I use between SharePoint and Zendesk?
When integrating SharePoint with Zendesk, you can set triggers such as 'New Item' or 'Updated Item' in SharePoint. These triggers can initiate actions like creating a ticket or updating an existing ticket in Zendesk.
Can I update existing tickets in Zendesk from changes made in SharePoint?
Yes, configurations allow for updates on existing tickets. You can set up a trigger that detects item updates in SharePoint and implement an action that updates corresponding tickets in Zendesk with the relevant information.
Is it possible to attach files from SharePoint to my Zendesk tickets?
Currently, file attachments aren't directly supported via trigger-action workflows between SharePoint and Zendesk. However, you can potentially manage file links within updates or include references within the ticket comments.
How often do triggers from SharePoint activate actions in Zendesk?
The frequency of trigger activation depends on how often your integration is designed to check for new data or changes. Most zaps are scheduled to poll every few minutes for any new activity between Microsoft SharePoint and Zendesk.
Are there any limitations when integrating Microsoft SharePoint with Zendesk?
There are some limitations based on API capabilities of both platforms. For example, the number of calls per minute may be restricted or certain complex data types may not be transferable directly through the platform's integration features.
What common scenarios benefit from integrating Microsoft SharePoint with Zendesk?
Common scenarios include automatic ticket creation when new items are added to specific lists in SharePoint, updating existing customer support tickets with modified data entries from lists, or notifying teams about changes through automated comments added on tickets.
