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Set up your first integration
Quickly connect Intercom to Notion with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Intercom with Notion - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Lead Added Email" from Intercom.
Add your action
An action happens after the trigger—such as "Add Block to Page" in Notion.
You’re connected!
Zapier seamlessly connects Intercom and Notion, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Lead Added Email
Triggers when a Lead enters an email address.
Try ItTriggerInstant - New Lead
Triggers when a new Lead is created.
Try ItTriggerInstant - Which Tag?
Try ItTriggerInstant- New AI Summary
Triggers when an AI-generated summary is created for a conversation in Intercom.
Try ItTriggerInstant
- Lead Converted to User
Triggers when a lead converts to a user.
Try ItTriggerInstant - Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Try ItTriggerInstant - New Conversation Rating
Triggers when a conversation receives a rating.
Try ItTriggerInstant - Message body format
Try ItTriggerInstant
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Practical ways you can use Intercom and Notion
Document new conversations in Intercom to Notion
When a new conversation is created by a user in Intercom, Zapier automatically creates a new page in Notion to document the conversation. This helps business owners maintain a centralized knowledge base of customer interactions, improving data accessibility and supporting insights for decision-making.
Business OwnerLog updates to tickets in Intercom into Notion
When an existing ticket in Intercom is updated, Zapier creates or updates a corresponding database entry in Notion. This ensures support teams have an always-updated log of ticket statuses, enhancing tracking and issue resolution processes.
Customer Support OpsSync new database items in Notion to Intercom as tickets
When a new database item is created in Notion—for instance, a task or a bug report—Zapier automatically creates a ticket in Intercom. This aligns project updates with ongoing communications, connecting project management with customer engagement workflows.
Project ManagementLearn how to automate Intercom on the Zapier blog
Learn how to automate Notion on the Zapier blog
Frequently Asked Questions about Intercom + Notion integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Intercom and Notion
How do I set up an integration between Intercom and Notion?
To set up an integration between Intercom and Notion, you need to create a Zap in our platform. You'll start by selecting Intercom as your trigger app and choosing a trigger event, such as 'New Conversation'. Next, select Notion as your action app and choose the action you want to perform, like 'Create Page' in a specific database.
What triggers can I use with Intercom in this integration?
In this integration, you can use several triggers from Intercom such as 'New Lead', 'New Conversation', or 'Tag Added to User'. These triggers will initiate actions in Notion, allowing for seamless data flow between the two platforms.
Can I customize how my data appears in Notion once it's transferred from Intercom?
Yes, you can customize how your data appears in Notion by setting up fields in your Zap. When you're configuring the action step with Notion, map fields from Intercom to the appropriate properties in your Notion database.
Is it possible to update existing pages in Notion based on events happening in Intercom?
Yes, using certain triggers from Intercom like 'Updated Contact', you can update existing pages or entries in a Notion database. You will set this up by choosing the appropriate action event when configuring your Zap.
Do I need programming skills to integrate Intercom with Notion?
No programming skills are required. Our platform offers a user-friendly interface that allows you to connect apps using simple triggers and actions without any coding knowledge.
What actions can be performed on Notion through this integration?
Through this integration, you can perform various actions on Notion such as creating new pages or entries within a database, updating existing records, or even searching for specific content based on information sent from Intercom.
How often does data sync between Intercom and Notion once the integration is set up?
The frequency of data sync depends on how you configure your triggers. Typically, our system checks for new data at regular intervals; real-time updates may vary depending on the specifics of each application's API limits.
