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Connect Jira Software Cloud and Microsoft Teams to power AI-driven automation

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How Zapier works

Zapier makes it easy to integrate Jira Software Cloud with Microsoft Teams - no code necessary. See how you can get setup in minutes.

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Help
Jira Software Cloud logo
Jira Software Cloud
Jira Software Cloud logo
Jira Software Cloud
1. Choose trigger event
Microsoft Teams logo
Microsoft Teams
Microsoft Teams logo
Microsoft Teams
2. Choose action
Jira Software Cloud logo
1. Select the event
Setup
Test
Jira Software Cloud logo
Jira Software Cloud
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Issue" from Jira Software Cloud.

Add your action

An action happens after the trigger—such as "Create Channel" in Microsoft Teams.

You’re connected!

Zapier seamlessly connects Jira Software Cloud and Microsoft Teams, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

    • Project
    • Status
    Trigger
    Polling
    Try It
    • Project
      Required
    • Status
    • Assignee
    Trigger
    Polling
    Try It
    • Issue
      Required
    • Attachment
      Required
    Action
    Write
    • Issue
      Required
    • Form action
      Required
    • Submit form
      Required
    Action
    Write
    • JQL
    • Order_by
    Trigger
    Polling
    Try It
    • Project
    • Status
    Trigger
    Polling
    Try It
    • Issue
      Required
    • Comment
      Required
    Action
    Write
    • First Issue
      Required
    • Link Type
      Required
    • Second Issue
      Required
    Action
    Write

For AI agents & developers

Use Jira Software Cloud and Microsoft Teams with AI agents and code

Beyond Zap workflows. Call Jira Software Cloud and Microsoft Teams actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Jira Software Cloud and Microsoft Teams actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

  • Add Attachment to Issue
  • Create Channel

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP
Typescript

Call from code with the Zapier SDK

Trigger Jira Software Cloud and Microsoft Teams actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* jira-software-cloud / microsoft-teams action */ });
Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect Jira Software Cloud and Microsoft Teams to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Learn how to automate Jira Software Cloud on the Zapier blog

Learn how to automate Microsoft Teams on the Zapier blog

Make work flow with AI

Level up your Jira Software Cloud to Microsoft Teams integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Illustration of AI enhancing Zapier workflows with automation and app integrations.

Frequently Asked Questions about Jira Software Cloud + Microsoft Teams integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Jira Software Cloud and Microsoft Teams

How do I set up the integration between Jira Software Cloud and Microsoft Teams?

To set up the integration, you need to connect both apps within our platform by authenticating them. Once connected, you'll define triggers like 'New Issue in Project' in Jira or 'Updated Issue' and decide on corresponding actions in Microsoft Teams such as sending a channel message or creating a notification.

What triggers are available for Jira Software Cloud in this integration?

Within this integration, you can use several triggers such as when a new issue is created, an issue is updated, or a comment is added. These triggers allow you to automate responses or notifications directly into Microsoft Teams channels.

Can I customize what information gets sent to Microsoft Teams when an issue is updated in Jira?

Yes, you can customize the information sent by specifying fields like issue type, status updates, assignee changes, and more. You choose which data points from your Jira issues will map to messages or notifications in Teams.

Is it possible to restrict notifications to certain Microsoft Teams channels?

Absolutely. When setting up the action part of your integration, you'll select which Microsoft Teams channel should receive the notifications based on specific triggers from Jira.

Do I need any special permissions in Jira or Microsoft Teams to enable this integration?

You will need admin access on both platforms. This ensures you can authorize our service to link them together effectively and manage triggers/actions across both apps.

How often does the synchronization happen between Jira and Microsoft Teams?

The synchronization generally happens almost instantaneously once a trigger event occurs in Jira. Our platform listens actively for any changes that correspond with your defined triggers.

Can I send direct messages in Microsoft Teams when specific issues are tagged in Jira?

'Yes, you can configure actions that send direct messages within teams when particular tags or labels are added to issues in Jira. This helps keep key stakeholders informed about relevant updates.'

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About Jira Software Cloud
Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product development. This integration connects to cloud-hosted instances of Jira.
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Related categories
Project Management
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microsoft-teams logo
About Microsoft Teams
Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.
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