LiveChat + Freshdesk Integrations

How to connect LiveChat + Freshdesk

Zapier lets you send info between LiveChat and Freshdesk automatically—no code required.

When this happens...

automatically do this!

Supported triggers and actions

What does this mean?

Chat Changed
Triggers when the tag list for a particular chat was changed.
Trigger
Instant
Finished Chat
Triggers when the chat is ended.
Trigger
Instant
New Chat
Triggers when the chat is started.
Trigger
Instant
New Ticket
Triggers when the ticket is created.
Trigger
Instant
New Visitor in Queue
Triggers when a visitor enters queue.
Trigger
Instant

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
New Contact
Triggers when a new customer is created.
Trigger
Instant

New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant

Freshdesk
Triggers when a Ticket is updated.
Instant
Trigger
Freshdesk
Triggers when a user is updated.
Instant
Trigger
Freshdesk
Add Private or Public notes to a Freshdesk Support Ticket.
Scheduled
Action
Freshdesk
Allows you to create a Company entry in Freshdesk.
Scheduled
Action
Freshdesk
Creates a Forum under a Category.
Scheduled
Action
Freshdesk
Creates a Forum Category.
Scheduled
Action
Freshdesk
Create a new Forum Topic on Freshdesk Forums.
Scheduled
Action
Freshdesk
Create a ticket in Freshdesk for your domain.
Scheduled
Action
Freshdesk
Allows you to create a User/Customer in Freshdesk for your support domain.
Scheduled
Action
Freshdesk
Finds an existing customer or a potential customer that has raised a ticket.
Scheduled
Action
Freshdesk
Find a ticket by ID.
Scheduled
Action

How LiveChat + Freshdesk Integrations Work

Step 1: Authenticate LiveChat and Freshdesk.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect LiveChat + Freshdesk

Freshdesk Tutorials

About LiveChat

LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.

Learn More

Related categories

Customer Support

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.