Connect LiveAgent to Twilio and automate any workflow

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

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How Zapier works

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Select a trigger from LiveAgent

A trigger is an event that starts your Zap and runs the workflow. For example, with LiveAgent, a trigger could be "New Customer (Experimental)."

A trigger is the event that kicks off your automated workflow.

Setup an action from Twilio

An action is what takes place after the automation is triggered. For example, with Twilio, the action could be "Call Phone."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected LiveAgent to Twilio

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Triggers and actions are the main components of every automated workflow.

Connect LiveAgent and Twilio to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Connect LiveAgent and Twilio to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Customer (Experimental)
Triggers when a new customer is added to system. (uses API v3).
Trigger
Scheduled
Try It
- Email Address
  Required
- Name of Group
  Required
Action
Write
- Email
  Required
- Name of Group
  Required
- Gender
- Role
Action
Write
New Phone Number
Triggered when you add a new phone number.
Trigger
Scheduled
Try It
New Recording
Triggered when a new recording is available on your account.
Trigger
Scheduled
Try It

New Transcription
Triggered when a new transcription is available on your account.
Trigger
Scheduled
Try It
- From Number
  Required
- Alphanumeric Sender ID
- To Number
  Required
- Message
  Required
- Media_url
- Split_message
Action
Write

New Customer
Triggers when a new customer is added to system.
Trigger
Scheduled
Try It
- Department
  Required
- Email Address
  Required
- Subject
  Required
- Recipient Email
  Required
- Message
  Required
- Recipient Name
- CC Email Address
- Status
  Required
- Mail Messsage ID
- Do Not Send Mails
- Is Html Message
Action
Write
- Email Address
  Required
- Name of Group
  Required
Action
Write
New Call
Triggered when a call is finished on your Twilio number.
Trigger
Instant
Try It
- To Number
  Required
- Apply US Prefix
Trigger
Scheduled
Try It
- From Number
  Required
- To Number
  Required
- Message
  Required
- Voice
- Language
- Send Digits
Action
Write
- Api_docs_info
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

Automate Twilio: get inspired on the Zapier blog

About LiveAgent

LiveAgent is the only customer support app you will ever need. Helpdesk, Ticketing, Automation, Live Chat, Call Center, FAQs, Support Portal, Facebook and Twitter monitoring... Plus, it works well with others like MailChimp, Highrise, AWeber, Google Analytics and 50+ more

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