How to connect LiveAgent + Twilio
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- New Customer (Experimental)Triggers when a new customer is added to system. (uses API v3).Trigger
- New CustomerTriggers when a new customer is added to system.Trigger
- Add Customer to GroupAdd customer to group.Action
- Create ConversationCreates new conversation.Action
- Add New CustomerAdds new contact/customer to system.Action
- Remove Customer From GroupRemoves customer from particular group.Action
- New Phone NumberTriggered when you add a new phone number.Trigger
- New CallTriggered when a call is finished on your Twilio number.Trigger
Triggered when a new recording is available on your account.
Triggered when an SMS is sent to your Twilio number.
Triggered when a new transcription is available on your account.
Call a number or numbers and say a message.
Send a SMS to a number or numbers.
- Step 1: Authenticate LiveAgent and Twilio.30 seconds
- Step 2: Pick one of the apps as a trigger, which will kick off your automation.15 seconds
- Step 3: Choose a resulting action from the other app.15 seconds
- Step 4: Select the data you want to send from one app to the other.2 minutes
- That’s it! More time to work on other things.