Help Scout + Slack
Get Slack notifications for new Help Scout conversations
Want to keep everyone on your team on the same page when it comes to new conversations that are created in Help Scout? With Zapier, you can automatically send those conversations to any Slack channel you'd like for immediate notification and high visibility.
Want to keep everyone on your team on the same page when it comes to new conversations that are created in Help Scout? With Zapier, you can automatically send those conversations to any Slack channel you'd like for immediate notification and high visibility.
Conversation AssignedTriggers when a conversation is assigned to agent.Trigger- Conversation CreatedTriggers when a new conversation is created.Trigger
- New CustomerTriggers when a new customer is added.Trigger
- Tags UpdatedTriggers when conversation tags are updated.Trigger
- Add NoteAdds a note to existing conversation.Action
- Create ConversationCreates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.Action
- Create CustomerCreates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).Action
- Send ReplyReplies to a conversation. Please note that this will send actual email to the customer unlessAction
- Help Scout
Updates a customer's properties.
Scheduled
Action
- Help Scout
Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.
Scheduled
Action
- Help Scout
Finds customer by email.
Scheduled
Action
- Help Scout
Find mailbox by name.
Scheduled
Action
- Help Scout
Finds user by email.
Scheduled
Action
- Help Scout
Get a user's support metrics over a given time range.
Scheduled
Action
- Help Scout
Get a user's support metrics for the current day.
Scheduled
Action
- Help Scout
Get a user's support metrics for the current week.
Scheduled
Action
- Help Scout
Find or Create Conversation
Scheduled
Action
- Help Scout
Find or Create Customer
Scheduled
Action
- Slack
Triggers when a new message is posted to any public channel.
Instant
Trigger
- Slack
Triggers whenever a new #channel is created.
Instant
Trigger
- Slack
Triggers when a new message is posted to a specific #channel you choose.
Instant
Trigger
- Slack
Triggers when a custom emoji has been added to a team.
Instant
Trigger
- Slack
Triggers when a new file is uploaded to your workspace.
Instant
Trigger
- Slack
Triggers when a username or highlight word is mentioned in a public #channel.
Instant
Trigger
- Slack
Triggers when a new message is posted to a specific #private-channel or multi-dm.
Instant
Trigger
- Slack
Triggers when you click the "Push to Zapier" button from a message in Slack.
Instant
Trigger
- Slack
Triggers when a reaction (aka reactji) is added to a message in a public #channel.
Instant
Trigger
- Slack
Triggers when you save a message.
Instant
Trigger
- Slack
Triggers when a new Slack user is created / first joins your org.
Instant
Trigger
- Slack
Adds a reminder for yourself or a teammate, just like the
Scheduled
Action
- Slack
Invite an existing User to an existing Channel. You must be a member of the channel to invite someone to it.
Scheduled
Action
- Slack
Post a new message to a specific #channel you choose. Can also schedule a message for later.
Scheduled
Action
- Slack
Send a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.
Scheduled
Action
- Slack
Creates a new channel.
Scheduled
Action
- Slack
Post a new message to a private channel you choose. Can also schedule a message for later.
Scheduled
Action
- Slack
Sets the topic on a selected channel.
Scheduled
Action
- Slack
Update basic profile fields such as name or title
Scheduled
Action
- Slack
Sets your Slack status to the given text and emoji.
Scheduled
Action
- Slack
Finds a Slack message using the Slack Search feature.
Scheduled
Action
- Slack
Finds a user by matching against their email instead of their username.
Scheduled
Action
- Slack
Finds a user by their ID.
Scheduled
Action
- Slack
Finds a user by matching against their real name instead of their username.
Scheduled
Action
- Slack
Finds a user by their username.
Scheduled
Action
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