Help Scout + Drip Integrations

How to connect Help Scout + Drip

Zapier lets you send info between Help Scout and Drip automatically—no code required.

When this happens...

Conversation Assigned

Triggers when a conversation is assigned to agent.

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Add Tag to Subscriber

Adds a tag to a subscriber.

Supported triggers and actions

What does this mean?

Conversation Assigned
Triggers when a conversation is assigned to agent.
Trigger
Instant
Conversation Created
Triggers when a new conversation is created.
Trigger
Instant
New Customer
Triggers when a new customer is added.
Trigger
Scheduled
Tags Updated
Triggers when conversation tags are updated.
Trigger
Instant
Add Note
Adds a note to existing conversation.
Action
Write

Create Conversation
Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
Action
Write
Create Customer
Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).
Action
Write

Send Reply
Replies to a conversation. Please note that this will send actual email to the customer unless
Action
Write

Help Scout
Updates a customer's properties.
Scheduled
Action
Help Scout
Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.
Scheduled
Action
Help Scout
Finds customer by email.
Scheduled
Action
Help Scout
Find mailbox by name.
Scheduled
Action
Help Scout
Finds user by email.
Scheduled
Action
Help Scout
Get a user's support metrics over a given time range.
Scheduled
Action
Help Scout
Get a user's support metrics for the current day.
Scheduled
Action
Help Scout
Get a user's support metrics for the current week.
Scheduled
Action
Help Scout
Find or Create Conversation
Scheduled
Action
Help Scout
Find or Create Customer
Scheduled
Action
Drip
Triggers when a new tag is applied to a subscriber.
Instant
Trigger
Drip
Triggers when an email to a subscriber bounces.
Instant
Trigger
Drip
Triggers when a subscriber clicks an email.
Instant
Trigger
Drip
Triggers when a subscriber clicks a trigger link.
Instant
Trigger
Drip
Triggers when a subscriber issues a spam complaint about an email.
Instant
Trigger
Drip
Triggers when a subscriber completes a campaign.
Instant
Trigger
Drip
Triggers when a new subscriber record is created.
Instant
Trigger
Drip
Triggers when a subscriber performs a custom event.
Instant
Trigger
Drip
Triggers when a subscriber opens an email.
Instant
Trigger
Drip
Triggers when a tag is removed from a subscriber.
Instant
Trigger
Drip
Triggers when a subscriber is removed from a campaign.
Instant
Trigger
Drip
Triggers when a subscriber is added to a campaign.
Instant
Trigger
Drip
Triggers when a subscriber unsubscribes from all mailings.
Instant
Trigger
Drip
Triggers when a subscriber unsubscribes from a campaign.
Instant
Trigger
Drip
Triggers when a subscriber custom field is updated.
Instant
Trigger
Drip
Triggers when a subscriber visits a page that is bound to an automation rule trigger.
Instant
Trigger
Drip
Adds a tag to a subscriber.
Scheduled
Action
Drip
Creates an event for a subscriber (e.g. "Signed up for a trial").
Scheduled
Action
Drip
Removes a tag from a subscriber.
Scheduled
Action
Drip
Subscribes someone to a campaign.
Scheduled
Action
Drip
Unsubscribes someone from one (or all) of their campaigns.
Scheduled
Action
Drip
Creates a new subscriber or update an existing one.
Scheduled
Action

How Help Scout + Drip Integrations Work

Step 1: Authenticate Help Scout + Drip.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect Help Scout + Drip

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Learn More

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About Drip

Automate your ecommerce marketing at scale. Drip is your ecommerce marketing engine. Build personalized customer experiences, drive more revenue, and take your marketing strategy to the next level with Drip.