• Help Scout logoHelp Scout logo
  • Drip logoDrip logo

Help Scout + Drip Integrations

How to connect Help Scout + Drip

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  • Help Scout triggers, actions, and search
    Conversation Assigned
    Triggers when a conversation is assigned to agent.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    Conversation Created
    Triggers when a new conversation is created.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    New Customer
    Triggers when a new customer is added.
    Trigger
    Scheduled
  • Help Scout triggers, actions, and search
    Tags Updated
    Triggers when conversation tags are updated.
    Trigger
    Instant
  • Help Scout triggers, actions, and search
    Add Note
    Adds a note to existing conversation.
    Action
    Write
  • Help Scout triggers, actions, and search
    Create Conversation
    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
    Action
    Write
  • Help Scout triggers, actions, and search
    Create Customer
    Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).
    Action
    Write
  • Help Scout triggers, actions, and search
    Send Reply
    Replies to a conversation. Please note that this will send actual email to the customer unless
    Action
    Write
  • Help Scout

    Updates a customer's properties.

    Scheduled

    Action

  • Help Scout

    Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.

    Scheduled

    Action

  • Help Scout

    Finds customer by email.

    Scheduled

    Action

  • Help Scout

    Find mailbox by name.

    Scheduled

    Action

  • Help Scout

    Finds user by email.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics over a given time range.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current day.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current week.

    Scheduled

    Action

  • Help Scout

    Find or Create Conversation

    Scheduled

    Action

  • Help Scout

    Find or Create Customer

    Scheduled

    Action

  • Drip

    Triggers when a new tag is applied to a subscriber.

    Instant

    Trigger

  • Drip

    Triggers when an email to a subscriber bounces.

    Instant

    Trigger

  • Drip

    Triggers when a subscriber clicks an email.

    Instant

    Trigger

  • Drip

    Triggers when a subscriber clicks a trigger link.

    Instant

    Trigger

  • Drip

    Triggers when a subscriber issues a spam complaint about an email.

    Instant

    Trigger

  • Drip

    Triggers when a subscriber completes a campaign.

    Instant

    Trigger

  • Drip

    Triggers when a new subscriber record is created.

    Instant

    Trigger

  • Drip

    Triggers when a subscriber performs a custom event.

    Instant

    Trigger

  • Drip

    Triggers when a subscriber opens an email.

    Instant

    Trigger

  • Drip

    Triggers when a tag is removed from a subscriber.

    Instant

    Trigger

  • Drip

    Triggers when a subscriber is removed from a campaign.

    Instant

    Trigger

  • Drip

    Triggers when a subscriber is added to a campaign.

    Instant

    Trigger

  • Drip

    Triggers when a subscriber unsubscribes from all mailings.

    Instant

    Trigger

  • Drip

    Triggers when a subscriber unsubscribes from a campaign.

    Instant

    Trigger

  • Drip

    Triggers when a subscriber custom field is updated.

    Instant

    Trigger

  • Drip

    Triggers when a subscriber visits a page that is bound to an automation rule trigger.

    Instant

    Trigger

  • Drip

    Adds a tag to a subscriber.

    Scheduled

    Action

  • Drip

    Creates an event for a subscriber (e.g. "Signed up for a trial").

    Scheduled

    Action

  • Drip

    Removes a tag from a subscriber.

    Scheduled

    Action

  • Drip

    Subscribes someone to a campaign.

    Scheduled

    Action

  • Drip

    Unsubscribes someone from one (or all) of their campaigns.

    Scheduled

    Action

  • Drip

    Creates a new subscriber or update an existing one.

    Scheduled

    Action

How Help Scout + Drip Integrations Work

  1. Step 1: Authenticate Help Scout and Drip.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.
help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn more

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drip logo
drip logo

About Drip

Automate your ecommerce marketing at scale. Drip is your ecommerce marketing engine. Build personalized customer experiences, drive more revenue, and take your marketing strategy to the next level with Drip.

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