Connect Google Forms and Intercom to unlock the power of automation

To establish a connection between Google Forms and Intercom through Zapier, you need to create a Zap. The trigger would be a new response in Google Forms, and the action could be to create or update a contact in Intercom. We guide you through selecting triggers and actions during the setup process.

When integrating Google Forms with Intercom, the primary trigger is a 'New Form Response.' This trigger activates when there is a new submission in your specified Google Form, initiating the corresponding action in Intercom.

Yes, with our integration setup, you can set an action to either create or update an existing contact in Intercom whenever new responses are submitted via Google Forms.

Indeed, you can link several different Google Forms to the same Intercom account by setting up separate Zaps for each form. Each Zap will handle submissions from its respective form.

When dealing with multiple-choice questions, our system records these responses as they appear on submissions and you can map them accordingly within your Zap so they're correctly updated into specific fields within your Intercom contacts.

If any error occurs during data transfer between these two services, our platform logs this activity and sends an alert. You can find troubleshooting options within your account dashboard where we provide detailed information on resolving such issues.

Currently, direct file upload integrations from Google Forms into Intercom via our service might have limitations. However, by using intermediary steps like storing files in cloud services first and then sharing links through Intercom might serve as an alternative solution.