Connect Freshdesk and SendGrid to power AI-driven automation
- No-code AI automation
- Full audit trails and controls
- SOC 2 and GDPR compliant
- Easy visual workflow builder
- 8,000+ apps, 450+ AI tools
- Free tier available
How Zapier works
Zapier makes it easy to integrate Freshdesk with SendGrid - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from Freshdesk.
Add your action
An action happens after the trigger—such as "Send Email" in SendGrid.
You’re connected!
Zapier seamlessly connects Freshdesk and SendGrid, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try ItTriggerInstant - New Ticket Note
Triggers when a Note is added to a Ticket.
Try ItTriggerInstant - Update Contact
Triggers when a user is updated.
Try ItTriggerInstant - NameRequired
- Description
- Notes
- Domains
ActionWrite
- New Contact
Triggers when a new customer is created.
Try ItTriggerInstant - Update Ticket
Triggers when a Ticket is updated.
Try ItTriggerInstant - Ticket NoRequired
- NotesRequired
- PrivateRequired
ActionWrite- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
ActionWrite
Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023
93%
Customers who say using Zapier has made them better at their job
25m
Customers have created over 25 million Zaps on the platform
6 mins
The average user takes less than 6 minutes to set up a Zap
Connect Freshdesk and SendGrid to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
Create more impactful campaigns with automation
Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate Freshdesk on the Zapier blog
Learn how to automate SendGrid on the Zapier blog
Frequently Asked Questions about Freshdesk + SendGrid integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and SendGrid
How do I set up Freshdesk integration with SendGrid?
Integrating Freshdesk with SendGrid requires access to both platforms. Begin by logging into our platform and selecting the option to create a new integration between Freshdesk and SendGrid. Follow the guided steps to authenticate your accounts and define specific triggers in Freshdesk, such as new tickets or customer updates, which will result in actions within SendGrid, like sending email notifications.
What are common use cases for integrating Freshdesk with SendGrid?
Common use cases include using Freshdesk ticket updates as triggers to automatically send personalized email responses or updates via SendGrid. The integration is often used to streamline customer support communication by automating follow-up emails or alerting teams about ticket statuses through predefined actions.
What types of triggers can I set in Freshdesk for SendGrid?
In Freshdesk, you can set triggers such as when a new ticket is created, a ticket is resolved, or when a customer leaves feedback. These triggers can prompt actions in SendGrid like sending confirmation emails or newsletters to customers.
Can I customize the emails sent from SendGrid through this integration?
Yes, you can customize the content of the emails sent from SendGrid by utilizing templates and dynamically populating them with data from Freshdesk. This customization allows for tailored communications, ensuring that each email meets your brand's voice and intended messaging.
Are there any prerequisites before setting up the integration between Freshdesk and SendGrid?
Before setting up the integration, ensure you have administrative access to both your Freshdesk and SendGrid accounts. You’ll also need API keys from each platform for authentication purposes during setup.
How do I troubleshoot if emails are not sent via the integration?
If emails fail to send through the integration, first check that all account connections and API keys are correctly entered. Also validate that trigger conditions in Freshdesk are being met and that corresponding actions in SendGrid are properly configured. Reviewing logs within our platform may provide additional insights into errors or failures.
Is there support available if I encounter issues once integrated?
Yes, our support team is available 24/7 should you encounter any issues integrating or using Freshdesk with SendGrid. We’re here to help troubleshoot problems including account connectivity issues or unexpected behavior between triggered events and actions.
