Eventbrite Help & Support

Supported Triggers#

• New Attendee Registered - Triggers when an attendee orders a ticket for an event.
• New Event - Triggers when a new event is created within an organization.
• New Order - Triggers when a new order is placed for tickets to an event. This contains only the top level financial and transactional information.
• New Attendee Check-In - Triggers when an attendee checks into an event.

Supported Actions#

• None yet!

Supported Searches#

• Find Event - Finds an event within an organization.

When you start creating an Eventbrite Zap, you will be asked to connect your Eventbrite account.

You’ll now be asked to log into your Eventbrite account (unless you are already logged in).

You will then be asked to authorize Zapier to access your Eventbrite account.

If all steps were successful your Eventbrite account will now be successfully connected.

Receiving "You do not have proper permissions to subscribe" error when turning on a Zap#

This means that your Eventbrite account doesn't have the proper permissions to subscribe to Webhooks, which is what powers these Zaps. You can fix this by contacting your Eventbrite organization administrator, who will be able to provide you with proper permissions.

If you're an organization administrator, you can enable these permissions by heading to your Organization Permissions page in the Eventbrite admin panel, and make sure that your users have a role with Webhooks enabled. You can verify this permission by clicking on the Roles tab and scrolling down to the Organizations header, which looks like this:

Once that permission is enabled you can try turning your Zap on again!

Events aren't showing up in the Events dropdown#

This usually happens if the user who connected to Zapier is a sub-user in their Eventbrite account.

Only the main account holder can see the events in the account through Zapier. Sub-users aren’t able to see other events, even if they create the event themselves.

To get around this, you should connect the main administrator’s account to Zapier instead of yours. To do that:

• Go to Eventbrite.com and log out of your account
• Log in as the main account holder
• Back in Zapier, go to your Connected Accounts page: https://zapier.com/app/settings/authorizations
• Click "Reconnect" on the Eventbrite account—when you see the popup, confirm the main account holder is logged into Eventbrite
• Try setting up your Zap again

Note: Sub-users can use the single “Find Event” action, but if they select the “Own Events?” checkbox, no events will be returned because they technically can’t own any events.

How to check whether you're a sub-user#

If you're a sub-user, you should see the email of the "main account" on the top right, like so:

If you're the main account holder, you should just see something like this:

(403) Forbidden response and "Invalid permissions." error message#

Confirm you are not using a sub-user email address, but a main account email address as documented above.

My Eventbrite trigger is triggering slowly#

For Eventbrite triggers that are not instant, in order to ensure that we only trigger on new items that have complete information, your zap will make sure that a new item shows up with the same info in consecutive checks for new data. This can result in zaps triggering on new items more slowly.

I created a new event but it didn't trigger my zap#

Events created in Eventbrite need to be published in order to be picked up by the New Event trigger. Double check to make sure that the event is in a published state.

Custom Questions & Answers#

Triggering Off All Attendees Across All Events#

You can now trigger off all attendees across all events on the "New Attendee" trigger. Just set the status in the options of your Zap to "all" like this:

If you are using the "New Attendee (LEGACY)" trigger, you will need to switch to the "New Attendee" trigger to get this feature.

Zapier now supports the ability to pass through data like custom questions and answers when triggering off of New Attendee.

Triggering off repeating/recurring events#

Right now, we don't have a way to dynamically trigger off of recurring events as each event has it's own unique ID inside of Eventbrite. You will need to setup 1 Zap per event or change the event in your Zap to the newest one each time the previous event has ended.

Promotional tracking codes#

Unfortunately, we do not yet support this in our Eventbrite integration through Zapier.

Seemingly duplicate triggers for New Attendee when ordering multiple tickets#

When people order multiple tickets by selecting a quantity, they only have to provide contact information for one person. However, Eventbrite will notify us of every single attendee. They all share the same contact information. The only difference is the ID and barcode. The ID of the additional attendees will have an increment like 456123-1. What may also confuse you is that the quantity field of each attendee will be 1.