This means that your Eventbrite account doesn't have the proper permissions to the event that you're trying to use in your Zap. You can fix this by contacting your Eventbrite organization administrator, who will be able to grant you access to your events your managing. Once your permission are enabled in Eventbrite, you can try connecting your Eventbrite account to Zap again.
This usually happens if the user who connected to Zapier is a sub-user in their Eventbrite account.
Only the main account holder can see the events in the account through Zapier. Sub-users aren’t able to see other events, even if they create the event themselves.
To get around this, you should connect the main administrator’s account to Zapier instead of yours. To do that:
Note: Sub-users can use the single “Find Event” action, but if they select the “Own Events?” checkbox, no events will be returned because they technically can’t own any events.
If you're a sub-user, you should see the email of the "main account" on the top right, like so:
If you're the main account holder, you should just see something like this:
Confirm you are not using a sub-user email address, but a main account email address as documented above.
For Eventbrite triggers that are not instant, in order to ensure that we only trigger on new items that have complete information, your zap will make sure that a new item shows up with the same info in consecutive checks for new data. This can result in zaps triggering on new items more slowly.
Events created in Eventbrite need to be published in order to be picked up by the New Event trigger. Double check to make sure that the event is in a published state.
You can now trigger off all attendees across all events on the "New Attendee" trigger. Just set the status in the options of your Zap to "all" like this:
If you are using the "New Attendee (LEGACY)" trigger, you will need to switch to the "New Attendee" trigger to get this feature.
Zapier now supports the ability to pass through data like custom questions and answers when triggering off of New Attendee.
Right now, we don't have a way to dynamically trigger off of recurring events as each event has it's own unique ID inside of Eventbrite. You will need to setup 1 Zap per event or change the event in your Zap to the newest one each time the previous event has ended.
Unfortunately, we do not yet support this in our Eventbrite integration through Zapier.
When people order multiple tickets by selecting a quantity, they only have to provide contact information for one person. However, Eventbrite will notify us of every single attendee. They all share the same contact information. The only difference is the ID and barcode. The ID of the additional attendees will have an increment like
456123-1. What may also confuse you is that the quantity field of each attendee will be 1.