• ConnectWise Manage logoConnectWise Manage logo
  • Zendesk logoZendesk logo

ConnectWise Manage + Zendesk Integrations

How to connect ConnectWise Manage + Zendesk

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  • ConnectWise Manage triggers, actions, and search
    New/Updated Contact
    Triggers when a contact is created or updated.
    Trigger
    Instant
  • ConnectWise Manage triggers, actions, and search
    New/Updated Project
    Triggers when a project is created or updated.
    Trigger
    Instant
  • ConnectWise Manage triggers, actions, and search
    New/Updated Ticket
    Triggers when a service ticket is created and/or updated.
    Trigger
    Instant
  • ConnectWise Manage triggers, actions, and search
    New Territory
    Triggers when a new territory is created.
    Trigger
    Scheduled
  • ConnectWise Manage triggers, actions, and search
    Create Company
    Creates a new company.
    Action
    Write
  • ConnectWise Manage triggers, actions, and search
    Create Contact
    Creates a new contact.
    Action
    Write
  • ConnectWise Manage triggers, actions, and search
    Create Ticket
    Creates a new service desk or project ticket.
    Action
    Write
  • ConnectWise Manage triggers, actions, and search
    Create Ticket Note
    Create a service note or ticket note.
    Action
    Write
  • ConnectWise Manage

    Updates an existing company.

    Scheduled

    Action

  • ConnectWise Manage

    Updates an existing service or project ticket.

    Scheduled

    Action

  • ConnectWise Manage

    Find a company by company identifier.

    Scheduled

    Action

  • ConnectWise Manage

    Find a contact by name, email, or other parameter.

    Scheduled

    Action

  • ConnectWise Manage

    Find a ticket by ID, Summary, or other parameter.

    Scheduled

    Action

  • ConnectWise Manage

    Find a company by Company ID. Optionally, create one if none are found.

    Scheduled

    Action

  • ConnectWise Manage

    Find a contact by name, email, or other parameter. Optionally, create one if none are found.

    Scheduled

    Action

  • ConnectWise Manage

    Find a ticket by ID, Summary, or other parameter. Optionally, create one if none are found.

    Scheduled

    Action

  • Zendesk

    Triggers when a new group is created.

    Scheduled

    Trigger

  • Zendesk

    Triggers when a new organization is added to Zendesk.

    Scheduled

    Trigger

  • Zendesk

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    Scheduled

    Trigger

  • Zendesk

    Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.

    Scheduled

    Trigger

  • Zendesk

    Triggers when a new ticket is added to a view.

    Scheduled

    Trigger

  • Zendesk

    Triggers when a new user is created.

    Scheduled

    Trigger

  • Zendesk

    Triggers when a new view is created.

    Scheduled

    Trigger

  • Zendesk

    Create a new organization.

    Scheduled

    Action

  • Zendesk

    Create a new ticket.

    Scheduled

    Action

  • Zendesk

    Attach a file to an existing ticket.

    Scheduled

    Action

  • Zendesk

    Add a comment to an existing ticket.

    Scheduled

    Action

  • Zendesk

    Add one or more tags to an existing ticket.

    Scheduled

    Action

  • Zendesk

    Update an existing organization.

    Scheduled

    Action

  • Zendesk

    Update an existing ticket status or add comments.

    Scheduled

    Action

  • Zendesk

    Update an existing user.

    Scheduled

    Action

  • Zendesk

    Create a new user.

    Scheduled

    Action

  • Zendesk

    Finds an existing agent.

    Scheduled

    Action

  • Zendesk

    Finds an existing group.

    Scheduled

    Action

  • Zendesk

    Finds an existing organization.

    Scheduled

    Action

  • Zendesk

    Finds an existing ticket.

    Scheduled

    Action

  • Zendesk

    Finds an existing user.

    Scheduled

    Action

  • Zendesk

    Finds or creates a specific organization.

    Scheduled

    Action

  • Zendesk

    Finds or creates a specific ticket.

    Scheduled

    Action

  • Zendesk

    Finds or creates a specific user.

    Scheduled

    Action

How ConnectWise Manage + Zendesk Integrations Work

  1. Step 1: Authenticate ConnectWise Manage and Zendesk.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.
connectwise-manage logo
connectwise-manage logo

About ConnectWise Manage

ConnectWise Manage is a business management platform designed to successfully run and grow your technology business.
zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

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