Connect Close and Intercom to unlock the power of automation

  • No credit card required
  • Free forever for core features
  • 14-day trial for premium features and apps
Choose a Trigger
Choose an Action
Google Logo Start with Google for free

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Close with Intercom - no code necessary. See how you can get setup in minutes.

Select a trigger from Close

A trigger is an event that starts your Zap and runs the workflow. For example, with Close, a trigger could be "New Call Recording."
A trigger is the event that kicks off your automated workflow.

Setup an action from Intercom

An action is what takes place after the automation is triggered. For example, with Intercom, the action could be "Add Note."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Close to Intercom

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.
Triggers and actions are the main components of every automated workflow.

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

G2 Badge - Best Est. ROI - Winter 2024
G2 Badge - Best Results - Winter 2024
G2 Badge - Most Implementable - Winter 2024
G2 Badge - Leader Mid-Market - Winter 2024

93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Close to Intercom integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Illustration of AI enhancing Zapier workflows with automation and app integrations.

Frequently Asked Questions about Close + Intercom integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Close and Intercom

How can I set up an integration between Close and Intercom?

You can set up an integration between Close and Intercom using our platform by creating automated workflows called Zaps. First, you'll need to select a trigger event in Close, such as a new lead or updated lead status. Then, choose an action in Intercom, like creating or updating a conversation. Once the Zap is turned on, it will automatically run every time the trigger event occurs.

What triggers are available for Close when integrating with Intercom?

When integrating Close with Intercom, triggers such as 'New Lead,' 'Updated Lead,' and 'New Activity' in your Close account can be used to automate various actions in Intercom. Select the appropriate trigger depending on what updates you want to send to Intercom.

What actions can be performed in Intercom with data from Close?

By integrating Close with Intercom, you can perform actions such as creating new conversations, updating existing conversations, or adding notes in Intercom whenever there are changes detected in your Close account based on selected triggers.

Can I update an existing contact in Intercom when there is a lead update in Close?

Yes, through our integration platform you can automate updates of existing contacts in Intercom whenever there's a change or update to leads in your Close system by setting 'Updated Lead' as the trigger.

Is it possible to send newly created contacts from Close to Intercom automatically?

Absolutely! When you use the 'New Lead' trigger from your Close account, you can set up the action to create new contacts automatically in your Intercom system.

How do we handle duplicate data when syncing leads from Close to Intercom?

Our platform allows you to set filters and conditions within your Zaps. This means you can configure them to check for duplicate entries before performing any action inside of Intercom ensuring that data remains clean and organized.

Are there limitations on how frequently data is synced between Close and Intercom?

We operate Zaps which routinely check for trigger events every 5 to 15 minutes depending on your subscription plan. While this provides near-real-time updates between Close and Intercom, bear in mind that actual timing may vary slightly due to server load at peak times.

Connect Close and Intercom to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

  • Close triggers, actions, and search
    New Call Recording

    Triggers when a new call recording or voicemail is added to Close.

    Trigger
    Instant
    Try It
    • Direction
    • Completed?
    Trigger
    Instant
    Try It
  • Close triggers, actions, and search
    New Contact

    Triggers when a new contact is created.

    Trigger
    Instant
    Try It
    • Trigger Actions
      Required
    • Custom Object Type
      Required
    Trigger
    Instant
    Try It
  • Close triggers, actions, and search
    New Call Transcript

    Triggers when a new call or voicemail transcript is added to Close.

    Trigger
    Instant
    Try It
    • Contact Smart View ID
      Required
    Trigger
    Scheduled
    Try It
    • Custom_activity_v2_instructions
    • Custom Activity Type
      Required
    • Filled-in fields
    Trigger
    Instant
    Try It
    • Direction
    • Template ID
    • User ID
    Trigger
    Instant
    Try It

Learn how to automate Close on the Zapier blog

Learn how to automate Intercom on the Zapier blog

close logo
close logo
About Close
Close is a sales productivity platform built to help you close more deals. With built-in calling, SMS, and email—your team can communicate with prospects and customers all in one place. It’s an "all-in-one" platform which you can use standalone without needing any other sales emails tools or calling products.
Learn more
Related categories
  • CRM (Customer Relationship Management)
Similar apps
Zendesk Sell integrationsZendesk Sell integrations
  • Zendesk Sell
  • CRM (Customer Relationship Management)
  • CallTrackingMetrics
  • Call Tracking
  • Follow Up Boss
  • CRM (Customer Relationship Management)
    intercom logo
    intercom logo
    About Intercom
    Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
    Learn moreHelp
    Related categories
    • Customer Support
    Similar apps
    HubSpot integrationsHubSpot integrations
  • HubSpot
  • Marketing Automation
  • Inbound Now
  • Marketing Automation, WordPress

    Connect Close to Intercom on the world's largest no-code automation platform

    Google Logo Sign up with Google