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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Completed Build" from Azure DevOps.

Add your action

An action happens after the trigger—such as "Create Asset" in SolarWinds Service Desk.

You’re connected!

Zapier seamlessly connects Azure DevOps and SolarWinds Service Desk, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Build Definition
  Required
- Build Status
- Project
  Required
Trigger
Instant
Try It
- Project
  Required
- Repository
- Branch
Trigger
Instant
Try It
- Project
  Required
- Area Path
- Work Item Type
Trigger
Instant
Try It
- Project
  Required
- Build Definition
  Required
Action
Write
- Project
  Required
- Work Item Type
  Required
- Work Item
  Required
- Do you want to supress notifications for this update?
Action
Write

- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Project
  Required
- Team
  Required
- Would you like to setup the query here or use an existing query?
  Required
- Project
  Required
- Type
  Required
- Title
  Required
- Area
- Iteration
- Assigned To
- Description
Action
Search or write

New Change
New change in your service desk.
Trigger
Polling
Try It
New Hardware
New hardware in your inventory.
Trigger
Polling
Try It
New Problem
New problem in your service desk.
Trigger
Polling
Try It
New Risk
New risk was detected.
Trigger
Polling
Try It
New User
New user in your account.
Trigger
Polling
Try It
- Title
  Required
- State
  Required
- Requester's Email Address
  Required
- Priority
  Required
- Description
- Assignee Email Address
- Site
- Department
- Approver Email Address
- Change Plan
- Test Plan
- Rollback Plan
- Planned Start
- Planned End
- Related Release Number
- Related Problem Number
Action
Write
- Name
  Required
- Serial
  Required
- IP Address
- Category
- Status
- Manufacturer
- Site
- Department
- Tag
- Owner's Email Address
Action
Write
- Requester's Email Address
  Required
- State
  Required
- Title
  Required
- Description
- Root Cause
- Symptoms
- Workaround
- Assignee Email Address
- Priority
- Site
- Department
Action
Write
- State
  Required
- Name
  Required
- Description
- Appear on Portal Home
- Related Incident Number
Action
Write

- Project
  Required
- Path
  Required
Trigger
Instant
Try It
- Project
  Required
- Area Path
- Work Item Type
- Contains String
  Required
Trigger
Instant
Try It
- Project
  Required
- Area Path
- Work Item Type
- Changed Field
Trigger
Instant
Try It
- Project
  Required
- Type
  Required
- Title
  Required
- Area
- Iteration
- Assigned To
- Description
Action
Write
- Project
  Required
- Work Item Number
  Required
- Link
  Required
- Comment
Action
Write
- Project
  Required
- Team
  Required
- Would you like to setup the query here or use an existing query?
  Required
Action
Search
New Asset
New asset in your inventory.
Trigger
Polling
Try It
New Contract
New contract was added.
Trigger
Polling
Try It
New Incident
Triggers when a new incident is created.
Trigger
Polling
Try It
New Release
New release in your service desk.
Trigger
Polling
Try It
New Task
Triggers when a new task is created.
Trigger
Polling
Try It
- Name
  Required
- Manufacturer
  Required
- Type
  Required
- Status
  Required
- Model
- Serial Number
- Asset ID
- IP Address
- Description
- Owner's Email Address
- User's Email Address
- Site
- Department
Action
Write
- Name
  Required
- Manufacturer Name
  Required
- Status
  Required
- License Type
  Required
- Start Date
- End Date
- Note
- Site
- Department
Action
Write
- Title
  Required
- Priority
  Required
- Requester's Email Address
  Required
- Description
- Assign to User by Email Address
- Due Date
- Site
- Department
- Related Problem Number
- Category
- Subcategory
Action
Write
- Requester's Email Address
  Required
- State
  Required
- Title
  Required
- Description
- Plan
- Build
- Deploy
- Assignee Email Address
- Approver Email Address
- Priority
- Site
- Department
- Planned Start
- Planned End
Action
Write
- Email
  Required
- First Name
- Last Name
- Phone Number
- Site
- Department
- Role
Action
Write

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Connect Azure DevOps and SolarWinds Service Desk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your Azure DevOps to SolarWinds Service Desk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about Azure DevOps + SolarWinds Service Desk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Azure DevOps and SolarWinds Service Desk

How does the integration between Azure DevOps and SolarWinds Service Desk work?

The integration works by automatically creating a linked work item in Azure DevOps whenever a new incident or service request is logged in SolarWinds Service Desk. This helps ensure that development teams are immediately informed of issues that may need their attention.

What triggers are available with this integration?

The integration supports triggers like the creation of a new incident, change, or service request in SolarWinds Service Desk. These events can initiate the creation or update of work items in Azure DevOps, allowing for streamlined communication between IT service and development teams.

Can I customize the actions taken when an event is triggered?

Yes, you can customize actions such as creating specific types of work items or assigning them to particular team members. For instance, when an incident is logged in SolarWinds Service Desk, you can configure it to automatically create a bug report assigned to a certain developer in Azure DevOps.

Is it possible to update existing tickets with this integration?

Absolutely, the integration allows updates to existing tickets. For example, status changes in an Azure DevOps work item can trigger updates back to the related ticket in SolarWinds Service Desk, ensuring both systems reflect current progress.

What kind of information can be synchronized between the two platforms?

You can synchronize various pieces of information such as ticket titles, descriptions, comments, attachments, and status updates. This ensures all relevant data is accessible on both platforms without redundant manual entry.

Do I need any special permissions to set up the integration?

To set up the integration, administrative permissions are typically required on both platforms. This ensures that all necessary access rights are available for creating and updating records as needed.

How frequently does data synchronization occur between Azure DevOps and SolarWinds Service Desk?

Data synchronization generally occurs in real-time or near real-time depending on configuration settings. The aim is to minimize latency so that updates reflect almost immediately across systems.

About Azure DevOps

Azure DevOps is where teams manage, develop, and deliver software in the cloud. Azure DevOps provides free, private Git project hosting for up to 5 users, project and test management tools, build and CI, and team collaboration. Connect using the development tools of your choice, including Visual Studio, Eclipse, Xcode, and more.

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About SolarWinds Service Desk

Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.

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