Connect Azure DevOps and Jitbit Helpdesk to power AI-driven automation

No-code AI automation
Full audit trails and controls
SOC 2 and GDPR compliant
Easy visual workflow builder
8,000+ apps, 450+ AI tools
Free tier available

Choose a Trigger

Choose an Action

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Azure DevOps with Jitbit Helpdesk - no code necessary. See how you can get setup in minutes.

100%

Help

1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Completed Build" from Azure DevOps.

Add your action

An action happens after the trigger—such as "Create New Reply" in Jitbit Helpdesk.

You’re connected!

Zapier seamlessly connects Azure DevOps and Jitbit Helpdesk, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Build Definition
  Required
- Build Status
- Project
  Required
Trigger
Instant
Try It
- Project
  Required
- Repository
- Branch
Trigger
Instant
Try It
- Project
  Required
- Area Path
- Work Item Type
Trigger
Instant
Try It
- Project
  Required
- Build Definition
  Required
Action
Write
- Project
  Required
- Work Item Type
  Required
- Work Item
  Required
- Do you want to supress notifications for this update?
Action
Write

- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Project
  Required
- Team
  Required
- Would you like to setup the query here or use an existing query?
  Required
- Project
  Required
- Type
  Required
- Title
  Required
- Area
- Iteration
- Assigned To
- Description
Action
Search or write

New Ticket
Triggers when a new ticket is created.
Trigger
Instant
Try It
- Ticket Subject
  Required
- Ticket Body
  Required
- Ticket Category ID
  Required
- Ticket Priority ID
  Required
- Submitter Email
Action
Write
- Search Query
  Required
Action
Search
- Search Query
  Required
- Category
  Required
- Submitter Email
  Required
- Subject
  Required
- Body
  Required
- Priority
  Required
Action
Search or write

- Project
  Required
- Path
  Required
Trigger
Instant
Try It
- Project
  Required
- Area Path
- Work Item Type
- Contains String
  Required
Trigger
Instant
Try It
- Project
  Required
- Area Path
- Work Item Type
- Changed Field
Trigger
Instant
Try It
- Project
  Required
- Type
  Required
- Title
  Required
- Area
- Iteration
- Assigned To
- Description
Action
Write
- Project
  Required
- Work Item Number
  Required
- Link
  Required
- Comment
Action
Write
- Project
  Required
- Team
  Required
- Would you like to setup the query here or use an existing query?
  Required
Action
Search
New Closed Ticket
Triggers when a ticket is closed.
Trigger
Instant
Try It
- Ticket Number
  Required
- Body
  Required
- For technicians only
- From User ID
Action
Write
- Username
  Required
- Email
  Required
- First Name
- Last Name
- Phone
- Location
- Company
- Department
- Send Welcome Email
Action
Write
- Search query
  Required
Action
Search

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

G2 Badge - Most Implementable - Winter 2024

G2 Badge - Leader Mid-Market - Winter 2024

93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect Azure DevOps and Jitbit Helpdesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your Azure DevOps to Jitbit Helpdesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about Azure DevOps + Jitbit Helpdesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Azure DevOps and Jitbit Helpdesk

How do I start integrating Azure DevOps with Jitbit Helpdesk?

To begin integrating Azure DevOps with Jitbit Helpdesk, you'll first need accounts on both platforms. Then, you will use our integration tool to set up automations that connect the two services. These automations can trigger an action in one app based on an event in the other.

What triggers are available in Azure DevOps for integration?

We support several triggers in Azure DevOps, such as when a new work item is created or updated, or when a build is completed. These events can initiate subsequent actions within Jitbit Helpdesk.

Can I create a Jitbit Helpdesk ticket from an Azure DevOps issue?

Yes, you can set up an automation to create a ticket in Jitbit Helpdesk whenever a new issue is logged in Azure DevOps. This helps ensure support teams are instantly notified and can take prompt action.

Are there any actions that can be performed in Jitbit based on Azure DevOps activities?

Jitbit Helpdesk allows actions such as updating existing tickets or sending notifications when specific activities occur in Azure DevOps. For example, when a build fails, you can choose to send an alert through Jitbit.

Do I need coding skills to integrate Azure DevOps with Jitbit Helpdesk?

No coding skills are required. Our interface offers a user-friendly way to select triggers and actions for integration between Azure DevOps and Jitbit Helpdesk without writing code.

What types of data can be transferred between the two systems during integration?

You can transfer various types of data such as work item details from Azure DevOps to create tickets or update records in Jitbit Helpdesk. This ensures data consistency and streamlines workflows.

Is it possible to automate status updates from Azure DevOps into existing tickets on Jitbit?

Yes, you can automate status updates so whenever there is a change in the status of work items in Azure DevOps, corresponding updates reflect on relevant tickets within the Jitbit system.

About Azure DevOps

Azure DevOps is where teams manage, develop, and deliver software in the cloud. Azure DevOps provides free, private Git project hosting for up to 5 users, project and test management tools, build and CI, and team collaboration. Connect using the development tools of your choice, including Visual Studio, Eclipse, Xcode, and more.

HelpHelp

Related categories

Developer Tools Microsoft

Similar apps

GitHub

Developer Tools

Jira Software Server

Project Management

About Jitbit Helpdesk

A great help desk app for small and medium sized companies. It has all the features you may need, while staying easy to use and very user friendly.