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Choose a Trigger

Choose an Action

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How Zapier works

Zapier makes it easy to integrate Azure DevOps with Freshservice - no code necessary. See how you can get setup in minutes.

Select a trigger from Azure DevOps

A trigger is an event that starts your Zap and runs the workflow. For example, with Azure DevOps, a trigger could be "Completed Build."

A trigger is the event that kicks off your automated workflow.

Setup an action from Freshservice

An action is what takes place after the automation is triggered. For example, with Freshservice, the action could be "Add Notes to a Ticket."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Azure DevOps to Freshservice

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

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Learn about AI automation

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Frequently Asked Questions about Azure DevOps + Freshservice integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Azure DevOps and Freshservice

How do I initiate an integration between Azure DevOps and Freshservice?

To start the integration, you need to navigate to our integration settings in Freshservice and search for Azure DevOps under available apps. Install the app, then authenticate using your Azure credentials. Once authenticated, you can set triggers and actions for various workflows.

What triggers are available when integrating Azure DevOps with Freshservice?

When integrating Azure DevOps with Freshservice, you can set triggers such as a new work item creation, updates to an existing work item, or changes in the status of a work item. These triggers help automate tasks in Freshservice based on specific events in Azure DevOps.

What actions can be performed in Freshservice based on Azure DevOps triggers?

Based on triggers from Azure DevOps, you can perform actions such as creating a new ticket, updating an existing ticket with new information from a work item, or even changing the status of a ticket if its corresponding work item is closed.

Can we customize the data that is transferred between Azure DevOps and Freshservice?

Yes, we allow customization of data mapping between the two platforms. You can select specific fields from Azure DevOps work items that you want to transfer to your Freshservice tickets and define custom mappings based on your workflow needs.

Is there support for bi-directional sync between Azure DevOps and Freshservice?

Currently, our integration supports bi-directional sync allowing updates from Freshservice tickets to reflect back in the associated Azure DevOps work items and vice versa. This ensures consistency across both platforms without manual intervention.

How do we handle authentication for connecting these platforms securely?

We use OAuth 2.0 protocol for secure authentication between Azure DevOps and Freshservice. You'll be prompted to grant permissions during setup ensuring that your credentials remain secure while accessing necessary resources.

What happens if there's an error during data transfer between the two systems?

If there's an issue during data transfer between Azure DevOps and Freshservice, our system will log detailed error messages which you can review in the activity logs of both applications. This way, problems can be swiftly diagnosed and rectified by checking these logs.

Connect Azure DevOps and Freshservice to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Integration categories

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

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Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

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Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

triggers, actions, or triggers and actions

- Build Definition
  Required
- Build Status
- Project
  Required
Trigger
Instant
Try It
- Project
  Required
- Repository
  Required
- Branch
Trigger
Instant
Try It
- Project
  Required
- Area Path
- Work Item Type
Trigger
Instant
Try It
- Project
  Required
- Build Definition
  Required
Action
Write
- Project
  Required
- Type
  Required
- Work Item
  Required
- Do you want to supress notifications for this update?
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Project
  Required
- Team
  Required
- Would you like to setup the query here or use an existing query?
  Required
- Project
  Required
- Type
  Required
- Title
  Required
- Area Path
- Iteration
- Assigned To
- Description
Action
Search or write
New User
Triggers when a new User is created.
Trigger
Instant
Try It
Update User
Triggers when a user is updated.
Trigger
Instant
Try It
- Subject
  Required
- Description
  Required
- Ticket Status
  Required
- Type
- Email
  Required
- CC Emails
- Category
- Priority
- Urgency
- Impact
- Department
- Group
- Source
Action
Write
- Ticket No
  Required
- Approval Type
  Required
- Approver
  Required
Action
Write

- Project
  Required
- Path
  Required
Trigger
Instant
Try It
- Project
  Required
- Area Path
- Work Item Type
- Contains String
  Required
Trigger
Instant
Try It
- Project
  Required
- Area Path
- Work Item Type
- Changed Field
Trigger
Instant
Try It
- Project
  Required
- Type
  Required
- Title
  Required
- Area Path
- Iteration
- Assigned To
- Description
Action
Write
- Project
  Required
- Work Item Number
  Required
- Link
  Required
- Comment
Action
Write
- Project
  Required
- Team
  Required
- Would you like to setup the query here or use an existing query?
  Required
Action
Search
New Ticket
Triggers when there is a new ticket is created in Freshservice.
Trigger
Instant
Try It
Updated Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Body
- Private
  Required
Action
Write
- First Name
  Required
- Last Name
- Job Title
- Primary Email
  Required
- Mobile Phone Number
- Work Phone Number
- Address
- Background Information
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

About Azure DevOps

Azure DevOps is where teams manage, develop, and deliver software in the cloud. Azure DevOps provides free, private Git project hosting for up to 5 users, project and test management tools, build and CI, and team collaboration. Connect using the development tools of your choice, including Visual Studio, Eclipse, Xcode, and more.

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About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

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