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Asana + Hiver

Create tasks in Asana for each overdue sla resolution in Hiver

Stay on top of your customer service efforts by using this workflow that lets you create tasks in Asana whenever an SLA resolution becomes overdue in Hiver. This ensures you address all concerns effectively and promptly, enhancing your team's productivity. Make the most of your customer support and task management efforts with this efficient process.

Stay on top of your customer service efforts by using this workflow that lets you create tasks in Asana whenever an SLA resolution becomes overdue in Hiver. This ensures you address all concerns effectively and promptly, enhancing your team's productivity. Make the most of your customer support and task management efforts with this efficient process.

  1. When this happens...
    HiverHiver
    Resolution SLA Overdue

    Triggers when a conversation has violated the resolution SLA

    TriggerInstant
  2. automatically do this!
    AsanaAsana
    Create Task

    Adds a new task.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Shared MailboxRequired

    • Tags

    • Assignee

    • Status

    • Directory Contact

    • Company

    • Update Types

    Trigger
    Instant
    Try It
    • Shared MailboxRequired

    • Tags

    • Assignee

    • Status

    • Directory Contact

    • Company

    Trigger
    Instant
    Try It
    • Shared MailboxRequired

    • Tags

    • Assignee

    • Status

    • Directory Contact

    • Company

    Trigger
    Instant
    Try It
    • Shared MailboxRequired

    • Tags

    • Assignee

    • SLA Policy

    • Directory Contact

    • Company

    Trigger
    Instant
    Try It
    • Shared MailboxRequired

    • Tags

    • Assignee

    • Status

    • Directory Contact

    • Company

    Trigger
    Instant
    Try It
    • Shared MailboxRequired

    • Tags

    • Assignee

    • Status

    • Directory Contact

    • Company

    Trigger
    Instant
    Try It
    • Shared MailboxRequired

    • Tags

    • Assignee

    • Status

    • Directory Contact

    • Company

    Trigger
    Instant
    Try It
    • Shared MailboxRequired

    • Tags

    • Assignee

    • SLA Policy

    • Directory Contact

    • Company

    Trigger
    Instant
    Try It
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asana logo

About Asana

Asana is a leading work management platform that helps teams orchestrate their work, from daily tasks to strategic initiatives. With Asana, organizations have a living system of clarity where everyone can see, discuss, and execute their team’s priorities.
Learn moreHelp

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  • Project Management

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hiver logo
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About Hiver

Hiver is a Gmail-based helpdesk that helps customer service teams easily access, assign and track customer emails on shared mailboxes.

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