Asana + Hiver

Handle overdue Hiver responses by creating new tasks in Asana

Stay on top of your service level agreements (SLAs) with this efficient workflow. When a first response SLA becomes overdue in Hiver, it triggers a new task creation in Asana. This automation ensures you instantly respond to overdue SLAs, maintaining efficient and seamless operations. Streamline your process management and keep your customer service in line with expectations.

When this happens...
First Response SLA Overdue
Triggers when a conversation has violated the first response SLA
TriggerInstant
automatically do this!
Create Task
Adds a new task.
ActionWrite

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Supported triggers and actions

What does this mean?

- Shared MailboxRequired
- Tags
- Assignee
- Status
- Directory Contact
- Company
- Update Types
Trigger
Instant
Try It
- Shared MailboxRequired
- Tags
- Assignee
- Status
- Directory Contact
- Company
Trigger
Instant
Try It
- Shared MailboxRequired
- Tags
- Assignee
- Status
- Directory Contact
- Company
Trigger
Instant
Try It
- Shared MailboxRequired
- Tags
- Assignee
- SLA Policy
- Directory Contact
- Company
Trigger
Instant
Try It
- Shared MailboxRequired
- Tags
- Assignee
- SLA Policy
- Directory Contact
- Company
Trigger
Instant
Try It

- Workspace
- Project
Trigger
Scheduled
Try It
- WorkspaceRequired
- ProjectRequired
Trigger
Instant
Try It

- ProjectRequired
- Task
- Workspace
Trigger
Scheduled
Try It
- WorkspaceRequired
- ProjectRequired
Trigger
Instant
Try It
- WorkspaceRequired
- ProjectRequired
Trigger
Instant
Try It
- Workspace / OrganizationRequired
Trigger
Scheduled
Try It
- Workspace / Organization
Trigger
Scheduled
Try It
- Task IDRequired
- WorkspaceRequired
- ProjectRequired
- SectionRequired
- Position in Section
- Before/After Task ID
Action
Write
- Helptext
- Workspace
- Project
- Tag
- NameRequired
- Task Fields
Action
Write
- Workspace / OrganizationRequired
- ProjectRequired
- Section NameRequired
- Section to Insert After
- Section to Insert Before
Action
Write
- WorkspaceRequired
- Name
- Description
- Is the description rich text?
- Mark Task as complete?
- Mark Task as liked?
- Assignee
- Followers
- Tags
- Custom Field Info
Action
Write
- WorkspaceRequired
- ProjectRequired
- TaskRequired
- TextRequired
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- WorkspaceRequired
- ProjectRequired
- Section NameRequired
Action
Search
- Task IDRequired
Action
Search
- Workspace
- Email Address or IDRequired
Action
Search
- ProjectRequired
- Task NameRequired
- WorkspaceRequired
- Description
- Is the description rich text?
- Mark Task as complete?
- Mark Task as liked?
- Assignee
- Followers
- Tags
- Custom Field Info
Action
Search or write
- Task IDRequired
- WorkspaceRequired
- Name
- Description
- Is the description rich text?
- Mark Task as complete?
- Mark Task as liked?
- Assignee
- Followers
- Tags
- Custom Field Info
Action
Search or write

- Shared MailboxRequired
- Tags
- Assignee
- Status
- Directory Contact
- Company
Trigger
Instant
Try It
- Shared MailboxRequired
- Tags
- Assignee
- Status
- Directory Contact
- Company
Trigger
Instant
Try It
- Shared MailboxRequired
- Tags
- Assignee
- Status
- Directory Contact
- Company
Trigger
Instant
Try It
- Shared MailboxRequired
- Tags
- Assignee
- SLA Policy
- Directory Contact
- Company
Trigger
Instant
Try It
- Shared MailboxRequired
- Tags
- Assignee
- SLA Policy
- Directory Contact
- Company
Trigger
Instant
Try It
- WorkspaceRequired
- ProjectRequired
Trigger
Instant
Try It
- Workspace / Organization
Trigger
Scheduled
Try It
- ProjectRequired
- Workspace
Trigger
Scheduled
Try It
New Tag Created
Triggered when you create a new tag.
Trigger
Scheduled
Try It
- WorkspaceRequired
- ProjectRequired
Trigger
Instant
Try It
- WorkspaceRequired
- ProjectRequired
- Disclaimer
Trigger
Instant
Try It
New Workspace/Organization
Triggered when you add a new workspace/organization.
Trigger
Scheduled
Try It
- ProjectRequired
- TaskRequired
- FileRequired
Action
Write
- Workspace or Organization
- Project TemplateRequired
- Project NameRequired
- Make Public?Required
Action
Write
- Parent Task IDRequired
- WorkspaceRequired
- Name
- Description
- Is the description rich text?
- Mark Task as complete?
- Mark Task as liked?
- Assignee
- Followers
- Tags
- Custom Field Info
Action
Write
- WorkspaceRequired
- Team
- NameRequired
- NotesRequired
Action
Write
- Task IDRequired
- Mark Task as complete?
- Mark Task as liked?
- Name
- Assignee
- Followers
- Tags
- Description
- Is the description rich text?
- Custom Field Info
- WorkspaceRequired
Action
Write
- Workspace
- NameRequired
Action
Search
- WorkspaceRequired
- ProjectRequired
- Task NameRequired
Action
Search
- Premium User Help Text
- WorkspaceRequired
- Projects (Any)
- Text
- Is Subtask?
- Is Completed?
- Sort By
- Sort Ascending?
- Has Attachment?
- Is Blocking?
- Is Blocked?
- Resource Subtype
- Custom Fields Help Text
Action
Search
- WorkspaceRequired
- NameRequired
- Team
- NotesRequired
Action
Search or write
- WorkspaceRequired
- ProjectRequired
- Task NameRequired
- Description
- Is the description rich text?
- Mark Task as complete?
- Mark Task as liked?
- Assignee
- Followers
- Tags
- Custom Field Info
Action
Search or write

About Asana

Asana is a leading work management platform that helps teams orchestrate their work, from daily tasks to strategic initiatives. With Asana, organizations have a living system of clarity where everyone can see, discuss, and execute their team’s priorities.

Learn more Help

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About Hiver

Hiver is a Gmail-based helpdesk that helps customer service teams easily access, assign and track customer emails on shared mailboxes.

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PRODUCTS

CAPABILITIES

By team

Asana + Hiver

Handle overdue Hiver responses by creating new tasks in Asana

Conversation Updated

Tags

Assignee

Status

Directory Contact

Company

Update Types

New Email Sent or Received

Shared MailboxRequired

Tags

Assignee

Status

Directory Contact

Company

New Outbound Conversation

Shared MailboxRequired

Tags

Assignee

Status

Directory Contact

Company

First Response SLA Due Soon

Shared MailboxRequired

Tags

Assignee

SLA Policy

Directory Contact

Company

Resolution SLA Due Soon

Shared MailboxRequired

Tags

Assignee

SLA Policy

Directory Contact

Company

Completed Task

Workspace

Project

New Comment on a Task

WorkspaceRequired

ProjectRequired

New Story

ProjectRequired

Task

Workspace

New Completed Subtask

WorkspaceRequired

ProjectRequired

New Attachment Added to Task

WorkspaceRequired

ProjectRequired

New Team

Workspace / OrganizationRequired

New User

Workspace / Organization

Add Task to Section of Project

Task IDRequired

WorkspaceRequired

ProjectRequired

SectionRequired

Position in Section

Before/After Task ID

Create Duplicate Task

Helptext

Workspace

Project

Tag

NameRequired

Task Fields

Create Section

Workspace / OrganizationRequired

ProjectRequired

Section NameRequired

Section to Insert After

Section to Insert Before