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The 2027 AI operating plan: What leaders at Lyft, Handshake, and ServiceNow are changing for 2027
AI agents are quickly becoming a norm for taking action across business systems. That raises harder questions about cost, company context, employee skills, and control.
Hear how AI transformation leaders from Lyft, Handshake, ServiceNow, and Zapier are thinking about those questions as they plan for 2027.
More AI use does not guarantee better results
Companies spent 2026 buying tools, launching pilots, and encouraging employees to go beyond experimentation. Now directors are being asked whether that investment improved revenue, cost, speed, productivity, or quality.
Did promising pilots reach production? Can agents use company context and permissions safely? Are employees learning to build with AI, or simply using better chatbots? Does anyone know the full cost of each outcome, including tokens, tools, integration, oversight, and failures?
Dan Slagen will ask leaders from Lyft, Handshake, and ServiceNow what they learned in 2026 and what they plan to change in 2027.
Upcoming

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The AI automation opportunity sprint for HR
On demand
Augmented intelligence: Empowering creative humans with smarter machines
How to Use Vibe-Coding to Scale Revenue Teams with AI
Build an AI Agent & Chatbot with Zapier

Zapier’s 2026 AI transformation strategy company hangout
How Marketers Win the New LLM Search Game

The Content Multiplier: Building Smart Repurposing Workflows with AI and Automation

AI for marketers: How any marketer can become a content engineer

Kickstart Your AI Fluency: Exec Ops + HR AMA
OpenClaw, Claude, Zapier MCP: Build agents Safely & Easily

Build Smarter with Zapier: AI Updates, New Ways to Partner, and What's Coming in 2026
What leaders from Netflix, Airbnb, Rippling, and Indeed wish they'd known before scaling AI

Better signals for Meta ads: A live CAPI workshop with Zapier and Meta

Steal Zapier's Accounting Playbook: How 8 People Run a $5B Operation with AI

Improve Your Meta Match Rate with Server-Side Events
Connect TikTok Ads to Your Data: A Live CAPI Workshop
The EA's Edge: Automate Your WhatsApp Workflows with Zapier

On-Demand: How Lattice builds AI fluency across the middle 60% of its employees

Automating with AI for HR Teams with Hims & Hers, Klaviyo, and Zapier
The evolution of automation: Why AI orchestration matters
