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How Zapier works
Zapier makes it easy to integrate SysAid with Webhooks by Zapier - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Service Record" from SysAid.
Add your action
An action happens after the trigger—such as "Custom Request" in Webhooks by Zapier.
You’re connected!
Zapier seamlessly connects SysAid and Webhooks by Zapier, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- User Defined NameRequired
- Service Record Type
- Title
- Description
- Category
- Status
- Request user
- Assigned to
- Admin group
- Company
- Email Account
- Impact
- Location
- Main CI
- Priority
- Responsible Admin
- SR Custom Int 1
- SR Custom Int 2
- SR Custom List 1
- SR Custom List 2
- SR Custom Text 1
- SR Custom Text 2
- Sub Type
- Urgency
- Weight
Try ItTriggerInstant- User Defined NameRequired
- Service Record TypeRequired
- Request user
- TitleRequired
- DescriptionRequired
- Admin group
- Assigned to
- Classification
- Closure Information
- Followup Actual Date
- Followup Planned Date
- Followup Text
- Followup User
- Impact
- Location
- Main CI
- Priority
- Resolution
- Responsible Admin
- Solution
- SR Custom Date 1
- SR Custom Date 2
- SR Custom Int 1
- SR Custom Int 2
- SR Custom List 1
- SR Custom List 2
- SR Custom Text 1
- SR Custom Text 2
- Success Rating
- Urgency
- Weight
- Workaround
ActionWrite- Catch Raw Hook
Triggers when a POST, PUT, or GET request is made to a Zapier URL. Gives the request body unparsed (max 2 MB) and also includes headers.
Try ItTriggerInstant - URLRequired
- Key
- Deduplication Key
- Xpath
- Basic Auth
- Headers
Try ItTriggerPolling
- User Defined NameRequired
- Service Record Type
- Title
- Description
- Category
- Status
- Request user
- Assigned to
- Admin group
- Company
- Email Account
- Impact
- Location
- Main CI
- Priority
- Responsible Admin
- SR Custom Int 1
- SR Custom Int 2
- SR Custom List 1
- SR Custom List 2
- SR Custom Text 1
- SR Custom Text 2
- Sub Type
- Urgency
- Weight
Try ItTriggerInstant- User Defined NameRequired
- # (SR ID)Required
- Urgency
- Priority
- Impact
- Title
- Description
- Admin group
- Assigned to
- Classification
- Closure Information
- Followup Actual Date
- Followup Planned Date
- Followup Text
- Followup User
- Location
- Main CI
- Resolution
- Responsible Admin
- Solution
- SR Custom Date 1
- SR Custom Date 2
- SR Custom Int 1
- SR Custom Int 2
- SR Custom List 1
- SR Custom List 2
- SR Custom Text 1
- SR Custom Text 2
- Success Rating
- Weight
- Workaround
ActionWrite- Pick off a Child Key
Try ItTriggerInstant- MethodRequired
- URLRequired
- Data Pass-Through?
- Data
- Unflatten
- Basic Auth
- Headers
- Return Raw Response
ActionWrite
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Learn how to automate Webhooks by Zapier on the Zapier blog
Frequently Asked Questions about SysAid + Webhooks by Zapier integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with SysAid and Webhooks by Zapier
How do I set up a SysAid integration with Webhooks by Zapier?
To set up the integration, you need to create a Zap in Zapier. Start by selecting SysAid as your trigger app and choose the relevant trigger event, such as 'New Ticket' or 'Ticket Updated'. Then, select Webhooks by Zapier as your action app to define how you'd like the data to be sent. Follow the on-screen instructions to connect your SysAid account and finalize your webhook setup.
What are common use cases for integrating SysAid with Webhooks?
Common use cases include automatically sending ticket updates from SysAid to other platforms, creating custom notifications based on changes in tickets, or automating processes between your IT service management and other business tools. The specific triggers from SysAid can be paired with custom webhook actions tailored to your workflows.
Which SysAid events can be used as triggers for webhooks?
In our platform, you can trigger webhooks based on various SysAid events such as when a new ticket is created, a ticket is updated, or when a priority status changes. These triggers allow you to automate corresponding actions through Webhooks by Zapier.
Do I need coding skills to integrate SysAid with Webhooks by Zapier?
No coding skills are required for integrating these two services. Our platform provides an intuitive interface where you simply select events and actions you wish to automate between SysAid and other applications using pre-defined templates or custom setups.
Can I customize the data sent from SysAid using webhooks?
Yes, when setting up an action with Webhooks by Zapier, you can customize what data is sent from SysAid. You have the option to map specific fields from a ticket or event in SysAid to the webhook payload format before it reaches your action endpoint.
How do I ensure secure data transfer between SysAid and my webhook endpoints?
To ensure secure data transfers between SysAid and webhook endpoints via our platform, utilize HTTPS URLs whenever possible for encrypted connections. Additionally, we recommend setting up authentication headers in Webhooks by Zapier and keeping API keys confidential.
What should I do if my zap isn't working correctly?
If your zap isn't working correctly after integrating SysAid with webhooks, first review each step of your zap setup for accuracy including account connection statuses and correct event/field mappings. It's also helpful to check logs for any error messages in our dashboard that can guide troubleshooting.