Connect PagerDuty and WhatsApp Notifications to unlock the power of automation
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How Zapier works
Zapier makes it easy to integrate PagerDuty with WhatsApp Notifications - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New or Updated Incident" from PagerDuty.
Add your action
An action happens after the trigger—such as "Send Message" in WhatsApp Notifications.
You’re connected!
Zapier seamlessly connects PagerDuty and WhatsApp Notifications, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Event Type
- Assigned To
- Service IDRequired
Try ItTriggerInstant- Integration KeyRequired
- Incident KeyRequired
- Incident Key Filter Regex
- Description
ActionWrite- Api_docs_info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionWrite- TemplateRequired
ActionWrite
- Integration KeyRequired
- Incident KeyRequired
- Incident Key Filter Regex
- Description
ActionWrite- Integration KeyRequired
- DescriptionRequired
- Incident Key
- Incident Key Filter Regex
- Source URL
- Source Name
ActionWrite- ScheduleRequired
- Start TimeRequired
- End TimeRequired
ActionSearch
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Connect PagerDuty and WhatsApp Notifications to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
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Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate PagerDuty on the Zapier blog
Learn how to automate WhatsApp Notifications on the Zapier blog
Frequently Asked Questions about PagerDuty + WhatsApp Notifications integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with PagerDuty and WhatsApp Notifications
How can I integrate PagerDuty with WhatsApp notifications?
You can integrate PagerDuty with WhatsApp notifications using a bridge service like Zapier. By creating a Zap, you can set up triggers in PagerDuty that will automatically send messages to WhatsApp through compatible messaging APIs. This involves selecting PagerDuty events as triggers and configuring actions that send those events to WhatsApp.
What are the typical triggers for sending notifications from PagerDuty to WhatsApp?
Typical triggers include incidents or alerts created or resolved in PagerDuty. These events can then be set to automatically send details through WhatsApp notifications, ensuring real-time updates directly on your messaging app.
Do I need any special accounts or permissions for this integration?
Yes, you will need access to both a PagerDuty account and a service that supports sending messages over WhatsApp, such as Twilio. API access from these services is necessary to authorize the actions.
Can I customize the content of the WhatsApp messages sent from PagerDuty?
Absolutely. When setting up the integration, you can customize the message templates so that specific data from a PagerDuty incident is included in your WhatsApp notifications. This could include incident summaries, priorities, and timestamps.
How immediate are the WhatsApp notifications once triggered by an event in PagerDuty?
The notifications can be near-instantaneous as long as both systems (PagerDuty and the messaging service) are functioning correctly. The delay, if any, usually depends on the configuration settings of third-party tools used for bridging.
Is there a way to stop specific alerts from being sent to WhatsApp?
Yes, during setup you can apply filters or conditions within your integrations. For instance, only urgent alerts might be configured to trigger a WhatsApp notification while others are ignored.
What should I do if my WhatsApp notifications stop working?
First, check that both your third-party services (e.g., Zapier or Twilio) and APIs have not expired or hit usage limits. Verify network connections and review logs for any errors in triggering actions from PagerDuty.
