Connect Halo Service Solutions and Jira Software Cloud to unlock the power of automation
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Set up your first integration
Quickly connect Halo Service Solutions to Jira Software Cloud with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Halo Service Solutions with Jira Software Cloud - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from Halo Service Solutions.
Add your action
An action happens after the trigger—such as "Add Attachment to Issue" in Jira Software Cloud.
You’re connected!
Zapier seamlessly connects Halo Service Solutions and Jira Software Cloud, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- DescriptionRequired
- Customer
- Site
- End User
- Ticket Type
- Status
- Service Level Agreement
- Priority
- Team
- Agent
Try ItTriggerInstant- NameRequired
- Top Level
- Important Customer
- Site Name
- Phone Number
- Address Line 1
- Address Line 2
- Address Line 3
- Address Line 4
- Postcode
- Contact Name
- Contact Email Address
ActionWrite- Email AddressRequired
- Ticket TypeRequired
- Summary
- Details
- Priority
ActionWrite- Project
- Status
Try ItTriggerPolling
- DescriptionRequired
- Customer
- Site
- End-User
- Ticket Type
- Status
- Service Level Agreement
- Priority
- Team
- Agent
Try ItTriggerInstant- NameRequired
- Customer NameRequired
- Main SiteRequired
- Phone Number
- Address Line 1
- Address Line 2
- Address Line 3
- Address Line 4
- Postcode
- Contact Name
- Contact Email Address
ActionWrite- NameRequired
- Customer NameRequired
- Site NameRequired
- Email Address
- Network Login
- Work Phone Number
- Mobile Phone Number
ActionWrite- JQL
- Order_by
Try ItTriggerPolling
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Connect Halo Service Solutions and Jira Software Cloud to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
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Resolve incidents faster with automation
Learn how to automate Jira Software Cloud on the Zapier blog
Frequently Asked Questions about Halo Service Solutions + Jira Software Cloud integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Halo Service Solutions and Jira Software Cloud
How do I set up the integration between Halo Service Solutions and Jira Software Cloud?
To set up the integration, navigate to our integration settings within your Halo Service Solutions account. From there, you can authenticate your Jira Software Cloud account by entering the required API token and link the two applications. After authentication, you can configure triggers like a new support ticket in Halo automatically creating an issue in Jira.
What types of triggers are available in the integration?
Our integration supports various triggers, such as creating a new issue in Jira when a new support ticket is submitted in Halo Service Solutions or updating a task in Halo when an issue is updated in Jira.
Can I customize the actions that occur from triggers?
Yes, you can customize actions by selecting what data should be included or omitted during sync. For example, decide whether a comment added to a support ticket should appear in Jira or remain only within Halo.
Is it possible to update existing issues and tickets using this integration?
Absolutely. Our integration allows updates from either platform. For instance, updating a priority level on a Jira issue can automatically update the corresponding ticket's details in Halo.
Are there any limitations on syncing data between these platforms?
While our integration is robust, certain field types and custom fields might not sync due to incompatibilities. We recommend reviewing both systems' documentation for unsupported fields before configuring your sync settings.
How do we handle error notifications during synchronization?
If an error occurs during synchronization, our system will log the error and notify your designated email address with details about what went wrong and potential resolutions.
What are typical use cases for integrating Halo with Jira?
Typical use cases include synchronizing customer-reported issues from Halo to development teams using Jira for tracking fixes or linking service-level agreements (SLAs) tracked in Halo with task completions in Jira.
