Connect Crisp and Odoo CRM to unlock the power of automation

No credit card required
Free forever for core features
14-day trial for premium features and apps

Choose a Trigger

Choose an Action

Set up your first integration

Quickly connect Crisp to Odoo CRM with a Zapier template.

Our most popular template

Create leads in Odoo CRM for new contacts in Crisp
Details
Try it
Crisp + Odoo CRM

Create leads in Odoo CRM for new contacts in Crisp

Details

Try it

Crisp + Odoo CRM

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Crisp with Odoo CRM - no code necessary. See how you can get setup in minutes.

100%

Help

1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Edited Contact" from Crisp.

Add your action

An action happens after the trigger—such as "Create Lead" in Odoo CRM.

You’re connected!

Zapier seamlessly connects Crisp and Odoo CRM, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Edited Contact
Triggers when a contact is edited.
Trigger
Instant
Try It
Message Incoming
Triggers when a visitor sends a message.
Trigger
Instant
Try It
New Conversation
Triggers when a new conversation is created.
Trigger
Instant
Try It
Conversation Segments Updated
Triggers when a segment is added or removed in a conversation.
Trigger
Instant
Try It
- Conversation ID (session_id)
  Required
- Segments
  Required
Action
Write

- User Email
  Required
- User Name
  Required
- Message From
  Required
- Message
  Required
Action
Write
- Conversation ID (session_id)
  Required
- Note message content
  Required
Action
Write

- Conversation ID (session_id)
  Required
- Message content
  Required
Action
Write
- Query
  Required
Action
Search
New Lead
Triggers on a new lead.
Trigger
Polling
Try It

Message Sent
Triggers when an operator sends a message
Trigger
Instant
Try It
New Contact
Triggers when a new contact is created.
Trigger
Instant
Try It
Conversation Custom Data Updated
Triggers when custom data is added or removed in a conversation.
Trigger
Instant
Try It
Conversation Status Change
Triggers when a conversation is (un)resolved.
Trigger
Instant
Try It
- Email
  Required
- Name
  Required
- Phone Number
- Address
- Website
- Company
- Position
- Segments
- Notepad
- Custom Data
Action
Write
- Email
  Required
- Event name
  Required
Action
Write
- Conversation ID (session_id)
  Required
- Message content
  Required
- Nickname
Action
Write
- Conversation ID (session_id)
  Required
- State
  Required
Action
Write
- Email
  Required
Action
Search
Create Lead
Creates a lead.
Action
Write

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

G2 Badge - Most Implementable - Winter 2024

G2 Badge - Leader Mid-Market - Winter 2024

93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect Crisp and Odoo CRM to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate Odoo CRM on the Zapier blog

Make work flow with AI

Level up your Crisp to Odoo CRM integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about Crisp + Odoo CRM integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Crisp and Odoo CRM

How can I integrate Crisp with Odoo CRM?

You can integrate Crisp with Odoo CRM using automation platforms like our system, which supports triggers such as 'New Conversation in Crisp' to initiate actions like 'Create Lead in Odoo CRM'. This setup ensures seamless data flow between the two platforms.

What triggers are available for Crisp and Odoo CRM integration?

We offer a variety of triggers for integrating Crisp with Odoo CRM. Popular triggers include 'New Conversation', 'Conversation Tagged', and 'Message Sent' in Crisp, which can trigger actions like creating leads or updating customer records in Odoo CRM.

Can I update existing records in Odoo CRM when a new message is received on Crisp?

Yes, you can set up an automation so that when a new message is received on Crisp, it updates existing customer records in Odoo CRM. This keeps all your data consistent across the platforms without manual entry.

Are there any pre-built templates for integrating Crisp with Odoo CRM?

Our platform provides pre-built templates that simplify the integration process between Crisp and Odoo CRM. These templates come with predefined triggers and actions, such as syncing contact information or automating lead creation.

How do I handle multiple triggers from Crisp within the same workflow to update Odoo CRM?

You can configure multiple triggers such as 'New Message' or 'Conversation Closed' within a single workflow. Our system allows you to funnel these diverse events towards specific actions in Odoo CRM, like updating different fields or logging activities.

What happens if the information from Crisp does not match any existing records in Odoo CRM?

If no matching records are found during integration, we provide options to create new entries in Odoo CRM by default. You can customize this behavior according to your business needs by adjusting your workflow settings.

Is it possible to use custom fields from both Crisp and Odoo CRM during integration?

Absolutely! Our platform supports the use of custom fields from both applications. During setup, you can map these fields appropriately so that custom data transfers accurately between Crisp and Odoo CRM.

About Crisp

Crisp is a messaging app that unifies your user communication from Crisp Live Chat, Email, Messenger, Twitter, and SMS into one platform

Learn moreLearn moreHelpHelp

Related categories

Customer Support

About Odoo CRM

Odoo is a powerful open source platform with dozens of apps to help you grow your business. Available apps range from CRM to eCommerce, and from accounting to manufacturing and project management. This Odoo CRM integration allows users to connect Odoo's CRM product to other apps. This integration works with instances that are cloud hosted at "odoo.com."

HelpHelp

Related categories

CRM (Customer Relationship Management)

Similar apps

Podio

Project Management

Odoo ERP Self Hosted

CRM (Customer Relationship Management)

Airtable

Databases

Connect Crisp and Odoo CRM to unlock the power of automation

Set up your first integration

Create leads in Odoo CRM for new contacts in Crisp

Create leads in Odoo CRM for new contacts in Crisp

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Connect Crisp and Odoo CRM to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Learn how to automate Odoo CRM on the Zapier blog

5 ways to automate Odoo CRM

Make work flow with AI

Frequently Asked Questions about Crisp + Odoo CRM integrations

Connect Crisp to Odoo CRM on the world's largest no-code automation platform