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Zapier makes it easy to integrate Chat Data with Freshdesk - no code necessary. See how you can get setup in minutes.

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Chat Data
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Chat Data
1. Choose trigger event
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Freshdesk
Freshdesk logo
Freshdesk
2. Choose action
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1. Select the event
Setup
Test
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Chat Data
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Lead Submission" from Chat Data.

Add your action

An action happens after the trigger—such as "Add Notes to a Ticket" in Freshdesk.

You’re connected!

Zapier seamlessly connects Chat Data and Freshdesk, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

    • Chatbot ID
      Required
    Trigger
    Instant
    Try It
    • Chatbot ID
      Required
    Trigger
    Instant
    Try It
    • Chatbot ID
      Required
    • Message
      Required
    • Conversation ID
    • Base Model
    • Base prompt
    Action
    Write
    • The ID of the chatbot
      Required
    • Start date
    • End date
    • Source
    • Limit
    • Start
    Action
    Search
    • Chatbot ID
      Required
    Trigger
    Instant
    Try It
    • Chatbot Name
      Required
    • Source Text
    • The model of the chatbot
      Required
    • The custom backend endpoint
    • The bearer token to authorize the customBackend
    • URLs to scrape
    Action
    Write
    • The ID of the chatbot
      Required
    • Base prompt
      Required
    Action
    Write
    • The ID of the chatbot
      Required
    • Start date
    • End date
    • Source
    • Limit
    • Start
    Action
    Search

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25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect Chat Data and Freshdesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Learn how to automate Freshdesk on the Zapier blog

Make work flow with AI

Level up your Chat Data to Freshdesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Learn about AI automation
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About Chat Data
Chat Data let you create AI chatbot with live chat escalation based on either your own knowledge base, backend endpoint or curated medical chat data sets.
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Related categories
AI Tools
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About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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Customer Support
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