Zapier makes it easy to integrate Autotask with Azure DevOps - no code necessary. See how you can get setup in minutes.
A trigger is the event that starts your Zap—like a "New Company" from Autotask.
An action happens after the trigger—such as "Trigger Build" in Azure DevOps.
Zapier seamlessly connects Autotask and Azure DevOps, automating your workflow.
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
Triggers when a new invoice is found.
Triggers when a new contact is found.
Triggers when a new Project is found.
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When a new work item is created in Azure DevOps, Zapier automatically creates a matching ticket in Autotask. This ensures customer support teams are promptly notified and can efficiently address issues, leading to quicker resolutions and improved customer satisfaction.
Customer Support OpsWhen an existing ticket in Autotask is updated, Zapier ensures the updates are reflected in Azure DevOps by updating the corresponding work item. This eliminates manual updates and ensures team alignment, reducing delays and potential errors in project tracking.
EngineeringWhen a new service call is logged in Autotask, Zapier creates a relevant work item in Azure DevOps. This keeps IT teams informed and ensures timely follow-ups, improving service response times and prioritization.
ITNew to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Autotask and Azure DevOps
Integrating Autotask with Azure DevOps involves setting up authentication between the two systems, defining specific triggers in Autotask like 'Ticket Updated' or 'New Ticket Created,' and aligning these triggers with actions in Azure DevOps such as 'Create Work Item' or 'Update Work Item.' We guide you through each step to ensure a seamless connection.
No, you don't require any coding skills to set up the integration. Our platform provides a user-friendly interface where you can select triggers from Autotask and map them to corresponding actions in Azure DevOps without writing any code.
You can set up a trigger such as 'Ticket Status Changed' in Autotask and map it to the action 'Update Work Item' in Azure DevOps. This will ensure that whenever there is a change in ticket status, the associated work item in Azure DevOps will be updated automatically.
Yes, by choosing 'New Ticket Created' as your trigger event in Autotask and mapping it to the action 'Create User Story' in Azure DevOps, new user stories will be generated automatically whenever new tickets are created.
Certainly. You can select 'Note Added To Ticket' as a trigger from Autotask and connect it with the action 'Add Comment' on an existing work item or task within Azure DevOps, facilitating real-time communication between teams.
The synchronization frequency depends on how you set up your integration workflow. Typically, actions are executed almost instantaneously after a trigger occurs, ensuring near real-time data synchronization between Autotask and Azure DevOps.
Yes, we offer customizable field mapping capabilities that let you choose exactly which fields should be transferred from your tickets in Autotask to corresponding fields on work items or tasks within Azure DevOps during integration setup.
