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How Zapier works
Zapier makes it easy to integrate RSS by Zapier with SupportBee - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Items in Multiple Feeds" from RSS by Zapier.
Add your action
An action happens after the trigger—such as "Create Ticket" in SupportBee.
You’re connected!
Zapier seamlessly connects RSS by Zapier and SupportBee, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Feed URLsRequired
- What Triggers a New Feed Item?
Try ItTriggerPolling- Feed Title
- Max Records
- Item TitleRequired
- Source URLRequired
- ContentRequired
- Automatically Truncate Messages over 10KB?
- Author_name
- Author_email
- Author_link
- Media URL
- Media MIME Type
- Media Length in Bytes
- Pubdate
ActionWrite- New Comment
Triggers when a new comment is added to a ticket.
Try ItTriggerInstant - New Ticket
Triggers when there is a New Ticket in your SupportBee account.
Try ItTriggerInstant
- Feed URLRequired
- Username
- Password
- What Triggers a New Feed Item?
Try ItTriggerPolling- New Agent Reply
Triggers when an agent replies to a ticket.
Try ItTriggerInstant - New Customer Reply
Triggers when a customer replies to a ticket.
Try ItTriggerInstant - Ticket SubjectRequired
- Requester EmailRequired
- Requester NameRequired
- Plain Text ContentRequired
- HTML Content
ActionWrite
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