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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Call" from M1.

Add your action

An action happens after the trigger—such as "New Contact" in Watermelon.

You’re connected!

Zapier seamlessly connects M1 and Watermelon, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Direction
- Inbox
  Required
Trigger
Instant
Try It
- Direction
- Inbox
  Required
Trigger
Instant
Try It
- Inbox
  Required
Trigger
Instant
Try It
Handover Conversation Team
Triggers when a conversation is handed over from the chatbot to a team
Trigger
Instant
Try It
New Conversation
Triggers when there's a new conversation.
Trigger
Polling
Try It

New Contact
Creates a new contact
Action
Write
- Contact id
  Required
Action
Write

- Conversation id
  Required
Action
Search

- Status
  Required
- Inbox
  Required
Trigger
Instant
Try It
- Inbox
  Required
Trigger
Instant
Try It
Handover Conversation Agent
Triggers when a conversation is handed over from the chatbot to a human agent
Trigger
Instant
Try It
New Contact
Triggers when there's a new contact.
Trigger
Polling
Try It
Updated Contact
Updated contacts.
Trigger
Instant
Try It
- Conversation ID
- User ID
- Message type
  Required
- Message body
  Required
Action
Write
- Contact id
  Required
Action
Search
- Search value
  Required
Action
Search

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect M1 and Watermelon to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your M1 to Watermelon integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About M1

M1 is an app that provides all phone number features along with AI tools to assist in managing calls, texts, tasks, and staying organized.

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Related categories

Phone & SMS

About Watermelon

With Watermelon you create chatbots, manage conversations and collaborate with your team to deliver an unforgettable customer service experience.

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