Connect Qualtrics and Twilio to unlock the power of automation
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Set up your first integration
Quickly connect Qualtrics to Twilio with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Qualtrics with Twilio - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Survey Response" from Qualtrics.
Add your action
An action happens after the trigger—such as "Call Phone" in Twilio.
You’re connected!
Zapier seamlessly connects Qualtrics and Twilio, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- SurveyRequired
Try ItTriggerPolling- Mailing ListRequired
- RecipientFirstName
- RecipientLastName
- RecipientEmailAddressRequired
- PhoneNumber
- EmbeddedData
- External Reference
- SurveyRequired
- EmailFromNameRequired
- ReplyToEmail
- MessageSubjectRequired
- MessageRequired
- SendingDelay
ActionWrite- New Phone Number
Triggers when you add a new phone number.
Try ItTriggerPolling - New Recording
Triggers when a new recording is available on your account.
Try ItTriggerPolling
- Mailing ListRequired
- ContactFirstName
- ContactLastName
- ContactEmailAddress
- PhoneNumber
- EmbeddedData
- External Reference
ActionWrite- Api_docs_info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionWrite- Instructions_copy
Try ItTriggerInstant- To NumberRequired
- Apply US Prefix
Try ItTriggerPolling
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Connect Qualtrics and Twilio to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
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Learn how to automate Qualtrics on the Zapier blog
Learn how to automate Twilio on the Zapier blog
Frequently Asked Questions about Qualtrics + Twilio integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Qualtrics and Twilio
What is required to integrate Qualtrics with Twilio?
To integrate Qualtrics with Twilio, you need accounts on both platforms. You'll also require access to Qualtrics to create surveys and access Twilio for setting up communication channels such as SMS.
Can I trigger an SMS from Twilio when a survey in Qualtrics is completed?
Yes, by setting up a workflow, you can trigger an SMS message through Twilio whenever a respondent completes a survey in Qualtrics.
How do we send survey links via Twilio SMS to participants?
You can automate sending survey links through Twilio SMS by creating an action in your integration workflow. This action will send a message containing the survey URL to the phone numbers of your target audience.
Is it possible to receive real-time notifications via Twilio when a new survey response is submitted in Qualtrics?
Absolutely. By configuring triggers, you can ensure that whenever there is a new response submitted in Qualtrics, you'll receive immediate notifications via SMS through Twilio.
Can automated follow-up messages be set up for incomplete surveys?
Yes, utilizing the integration's capabilities, you can set up automated follow-up messages through Twilio for participants who have not completed their surveys.
What data security measures are considered when sending data through this integration?
Our system ensures that all data transmitted between Qualtrics and Twilio is encrypted and compliant with relevant data protection regulations such as GDPR and CCPA.
Can responses collected from Twilio be automatically entered into our Qualtrics database?
Yes, any responses received via SMS can be programmed to automatically update your database within Qualtrics using specialized actions within the workflow.
