Connect Zendesk and Microsoft Dynamics365 Business Central to unlock the power of automation
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How Zapier works
Zapier makes it easy to integrate Zendesk with Microsoft Dynamics365 Business Central - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Group" from Zendesk.
Add your action
An action happens after the trigger—such as "API Request (Beta)" in Microsoft Dynamics365 Business Central.
You’re connected!
Zapier seamlessly connects Zendesk and Microsoft Dynamics365 Business Central, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Group
Triggers when a new group is created.
Try ItTriggerPolling - ViewRequired
Try ItTriggerPolling- Who can view suspended tickets
Try ItTriggerPolling
- TagsRequired
Try ItTriggerPolling- Organization
Try ItTriggerPolling- New Organization
Triggers when a new organization is created.
Try ItTriggerPolling - Ticket (Required for non-admins)
Try ItTriggerPolling
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Connect Zendesk and Microsoft Dynamics365 Business Central to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
Create more impactful campaigns with automation
Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate Zendesk on the Zapier blog
Frequently Asked Questions about Zendesk + Microsoft Dynamics365 Business Central integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Zendesk and Microsoft Dynamics365 Business Central
How do I integrate Zendesk with Microsoft Dynamics 365 Business Central?
To integrate Zendesk with Microsoft Dynamics 365 Business Central, you can use Zapier to create automated workflows or 'Zaps'. This typically involves setting up a trigger in Zendesk, such as a new ticket or updated ticket, and defining an action in Dynamics 365 Business Central, like creating a new record or updating an existing one.
What triggers are available for Zendesk in this integration?
In our integration setup, you can use various triggers from Zendesk such as New Ticket, Updated Ticket, New User, or New Organization. These triggers initiate the automated workflow to perform defined actions in Dynamics 365 Business Central.
What types of actions can be set in Microsoft Dynamics 365 Business Central?
When integrating with Microsoft Dynamics 365 Business Central, common actions include creating or updating records like customers, sales orders, or invoices. These actions are initiated by corresponding triggers from Zendesk.
Can I customize the data fields when setting up the integration?
Yes, you can map and customize specific data fields between Zendesk and Microsoft Dynamics 365 Business Central during integration setup. This ensures that the correct information is transferred based on your organization's needs.
Is it possible to trigger workflows based on ticket status changes in Zendesk?
Absolutely! You can configure a trigger based on specific changes in ticket status within Zendesk. For example, you can initiate an action in Dynamics 365 Business Central whenever a ticket is marked as 'Solved'.
Do I need any technical skills to integrate these platforms using Zapier?
No technical skills are required to integrate Zendesk with Microsoft Dynamics 365 Business Central using our platform. The process involves simple drag-and-drop features and user-friendly interfaces that guide you through setting up triggers and actions.
Are there any limits on the number of Zaps I can create for this integration?
The number of Zaps you can create is generally determined by your subscription plan on our platform. Each Zap represents a unique workflow connecting a trigger in Zendesk to an action in Microsoft Dynamics 365 Business Central.
