Connect Infobip and Zendesk to unlock the power of automation
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How Zapier works
Zapier makes it easy to integrate Infobip with Zendesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New SMS Message" from Infobip.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects Infobip and Zendesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- NumberRequired
Try ItTriggerInstant- FromRequired
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- TextRequired
- Notify URL
ActionWrite- From
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- TextRequired
- Select message language
ActionWrite- New Group
Triggers when a new group is created.
Try ItTriggerPolling
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Try ItTriggerInstant- FromRequired
- ToRequired
- TextRequired
- Rich Viber message
- Is message promotional?
ActionWrite- FromRequired
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- TemplateRequired
ActionWrite- TagsRequired
Try ItTriggerPolling
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Connect Infobip and Zendesk to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
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Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate Infobip on the Zapier blog
Learn how to automate Zendesk on the Zapier blog
Frequently Asked Questions about Infobip + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Infobip and Zendesk
How do I integrate Infobip with Zendesk?
To integrate Infobip with Zendesk, you'll need to set up specific triggers and actions. Start by creating a new Zap and select the trigger app as WhatsApp, Viber, or any other messaging services from Infobip. Then, choose a corresponding action in Zendesk, like creating a ticket or updating user information.
What are the prerequisites for integrating Infobip with Zendesk?
Before you begin integrating Infobip with Zendesk, ensure that you have active accounts on both platforms. Enable API access in both Infobip and Zendesk settings to facilitate communication between the services. Additionally, you'll need to have relevant permissions to create triggers and actions in our system.
Can I customize the triggers in an Infobip-Zendesk integration?
Yes, you can customize triggers based on specific events such as receiving a new message on WhatsApp through Infobip. Use these triggers to initiate actions like creating a new ticket or sending automated responses in Zendesk.
Are there any limitations when using the Infobip-Zendesk integration?
While our integration supports various functions like ticket creation and updates based on messaging triggers, complex workflows may require additional setup or custom solutions. It's essential to check both platforms' documentation for any specific limitations related to API calls and processes.
How do actions work in the context of an Infobip-Zendesk integration?
In our integration setup, actions define what happens after a trigger event occurs. For example, when an agent receives a message via Infobib's service, an automatic action might be to log this as a communication record or support ticket in Zendesk.
Is it possible to update customer details automatically via this integration?
Absolutely! By setting up appropriate triggers such as received messages or status changes through Infobib services, you can activate actions within Zendesk that update customer profiles automatically.
What support options are available if I encounter issues with the integration?
We provide comprehensive support documentation that guides you through troubleshooting common issues with Infobib-Zendesk integrations. For more complex problems, reach out directly to our technical support team for personalized assistance.
