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Zapier makes it easy to integrate LiveChat with monday.com - no code necessary. See how you can get setup in minutes.
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LiveChat
LiveChat
1. Choose trigger event
monday.com
monday.com
2. Choose action
1. Select the event
Setup
Test
LiveChat
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "Chat Changed" from LiveChat.
Add your action
An action happens after the trigger—such as "Archive Board" in monday.com.
You’re connected!
Zapier seamlessly connects LiveChat and monday.com, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
Chat Changed
Triggers when the tag list for a particular chat was changed.
Create a new record or update an existing record in your app.
Item ID
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Formula_columns_notice
Board ID
Required
Item ID
Required
Override empty fields
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Board ID
Required
Column Title
Required
Column Type
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Board ID
Required
Group ID
Item Name
Required
Subitem Name
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Item ID
Required
Body
Required
Parent Update ID
User Mentions
Team Mentions
Include team mentions in body
Board Mentions
Project Mentions
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Item ID
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Board
Required
Item
Required
Include Updates?
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Formula_columns_notice
Board ID
Required
Item ID
Required
Subitem ID
Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Stop on error
Required
HTTP Method
Required
URL
Required
Query string parameters
Additional request headers
Body
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Formula_columns_notice
Board
Item
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Formula_columns_notice
Board ID
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Board ID
Required
Item ID
Required
Column
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Board ID
Required
User :
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
For AI agents & developers
Use LiveChat and monday.com with AI agents and code
Beyond Zap workflows. Call LiveChat and monday.com actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose LiveChat and monday.com actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Archive Board
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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Customers who say using Zapier has made them better at their job
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Customers have created over 25 million Zaps on the platform
6 mins
The average user takes less than 6 minutes to set up a Zap
Practical ways you can use LiveChat and monday.com
Track customer chats in monday.com.
When a new chat starts in LiveChat, Zapier adds it as a new item in monday.com to keep a clear record of customer interactions. This helps business owners track high-priority conversations and ensure customer concerns are promptly addressed.
Trigger an update in monday.com each time a new visitor enters the LiveChat queue. This gives IT teams visibility into chat queue patterns and server loads, helping optimize operations and manage resources effectively.
When a new ticket is created in LiveChat, Zapier automatically creates a corresponding item in monday.com. This integration ensures your team stays organized and never misses a customer request, improving ticket resolution times and team accountability.
Learn how to automate monday.com on the Zapier blog
Make work flow with AI
Level up your LiveChat to monday.com integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
