Wootric

Wootric + Groove Integrations

In a matter of minutes and without a single line of code, Zapier allows you to connect Wootric and Groove, with as many as 32 possible integrations. Are you ready to find your productivity superpowers?

It's easy to connect Wootric + Groove and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
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New Response

Triggers when a new NPS survey response is submitted.

Create End User

Creates a new end user.

Detractor Response

Triggers when a new response is created with a low NPS score (0-6).

Create New Ticket

Starts a new ticket for your customer.

Promoter Response

Triggers when a new response is created with a high score (9-10).

Reopen Ticket

Changes the state of a ticket to "opened".

Customer Added

Triggers when a customer is created.

Change Assigned Agent

Assigns an agent to a ticket.

Customer Replied

Triggers when a customer replies to a ticket.

Close Ticket

Changes the state of a ticket to "closed".

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Wootric collects and manages customer feedback using proven CX metrics (Net Promoter Score® (NPS), CSAT, and Customer Effort Score (CES). Survey in-app, via mobile, email & SMS, track ongoing results, follow up with customers, and quickly surface insights in an easy-to-use dashboard.

The simple helpdesk for SaaS and eCommerce businesses.

See Groove Integrations