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Symphony + Zendesk Integrations

How to connect Symphony + Zendesk

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Supported triggers and actions

What does this mean?
  • Symphony triggers, actions, and search
    Send Message
    Sends a message to a chat room.
    Action
    Write
  • Zendesk triggers, actions, and search
    New Group
    Triggers when a new group is created.
    Trigger
    Scheduled
  • Zendesk triggers, actions, and search
    New Organization
    Triggers when a new organization is added to Zendesk.
    Trigger
    Scheduled
  • Zendesk triggers, actions, and search
    Recent Ticket
    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
    Trigger
    Scheduled
  • Zendesk triggers, actions, and search
    New Action on Ticket
    Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.
    Trigger
    Scheduled
  • Zendesk triggers, actions, and search
    New Ticket
    Triggers when a new ticket is added to a view.
    Trigger
    Scheduled
  • Zendesk triggers, actions, and search
    New User
    Triggers when a new user is created.
    Trigger
    Scheduled
  • Zendesk triggers, actions, and search
    New View
    Triggers when a new view is created.
    Trigger
    Scheduled
  • Zendesk

    Create a new organization.

    Scheduled

    Action

  • Zendesk

    Create a new ticket.

    Scheduled

    Action

  • Zendesk

    Attach a file to an existing ticket.

    Scheduled

    Action

  • Zendesk

    Add a comment to an existing ticket.

    Scheduled

    Action

  • Zendesk

    Add one or more tags to an existing ticket.

    Scheduled

    Action

  • Zendesk

    Update an existing organization.

    Scheduled

    Action

  • Zendesk

    Update an existing ticket status or add comments.

    Scheduled

    Action

  • Zendesk

    Update an existing user.

    Scheduled

    Action

  • Zendesk

    Create a new user.

    Scheduled

    Action

  • Zendesk

    Finds an existing agent.

    Scheduled

    Action

  • Zendesk

    Finds an existing group.

    Scheduled

    Action

  • Zendesk

    Finds an existing organization.

    Scheduled

    Action

  • Zendesk

    Finds an existing ticket.

    Scheduled

    Action

  • Zendesk

    Finds an existing user.

    Scheduled

    Action

  • Zendesk

    Finds or creates a specific organization.

    Scheduled

    Action

  • Zendesk

    Finds or creates a specific ticket.

    Scheduled

    Action

  • Zendesk

    Finds or creates a specific user.

    Scheduled

    Action

How Symphony + Zendesk Integrations Work

  1. Step 1: Authenticate Symphony and Zendesk.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.
Connect apps
symphony logo
symphony logo
symphony logo

About Symphony

Symphony is a communications platform that securely connects markets and individuals, promoting collaboration and increasing productivity while maintaining organizational compliance.

Related categories

  • Team Chat
zendesk logo
zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn More

Related categories

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