Skubana + Zendesk

Skubana + Zendesk integrations

Generate new Zendesk tickets whenever new Skubana orders are shipped

Ensure your customers can effortlessly navigate through the shipping process. No need to worry about customer questions or concerns when Zapier automation can create tickets in Zendesk once an order in Skubana is marked as shipped automatically.

When this happens...
New or Updated Order in a Chosen StatusTriggers when an order is updated or created and has the desired status.
TriggerPolling
automatically do this!
Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
ActionWrite

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More things you can do with Skubana and Zendesk

Discover other triggers and actions you can use with Skubana and Zendesk

- Status
Trigger
Polling
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Order Shipped
Triggers when an order is shipped. Individual order items are also included.
Trigger
Polling
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- Status
  Required
Trigger
Polling
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- Order Id
- Order Number
- Sales Channel Id
- Tracking Number
  Required
- Package Type Id
- Shipping Carrier
- Shipping Service Id
- Amount
- Currency
- Created Date
- Delivery Status
- Estimated Arrival
- Insurance Tracking Number
- Received
- Ship Date
- Transaction Id
- Notify Customer
  Required
- Update Channel
  Required
Action
Write
- Tags
  Required
Trigger
Polling
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- Organization
Trigger
Polling
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New Organization
Triggers when a new organization is created.
Trigger
Polling
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- Ticket (Required for non-admins)
Trigger
Polling
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- Important
- View
  Required
Trigger
Polling
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New View
Triggers when a new view is created.
Trigger
Polling
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- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- Ticket
  Required
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- Organization
  Required
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write

- Status
  Required
Trigger
Polling
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New Sales Channel
Triggers when a new sales channel is created.
Trigger
Polling
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- Order Number
  Required
- Listing Name
  Required
- Listing Sku
  Required
- Quantity Ordered
  Required
- Unit Price
  Required
- Tax Amount
  Required
- Currency
  Required
- Order Total
  Required
- Other Cost
  Required
- Shipping Cost
  Required
- Payment Date
- Sales Channel Id
  Required
- Ship Address 1
  Required
- Ship Address 2
- Ship Address 3
- Ship City
  Required
- Ship Country
  Required
- Ship Name
  Required
- Ship State
  Required
- Ship Zip Code
  Required
- Ship Email
- Ship Phone
- Requested Shipping Service
- Custom Field 1
- Custom Field 2
- Custom Field 3
Action
Write
New Group
Triggers when a new group is created.
Trigger
Polling
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- View
  Required
Trigger
Polling
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- Tags
Trigger
Instant
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- Who can view suspended tickets
Trigger
Polling
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- Organization
Trigger
Polling
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New User
Triggers when a new user is created.
Trigger
Polling
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- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Comment
  Required
- Comment format
- Should the comment be public?
- File
  Required
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write

About Skubana

Skubana is a cloud based, all-in-one operations software to handle and automate order management, inventory, analytics, POs, & accounting.

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Related categories

eCommerce

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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Customer Support

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