MiiTel + Freshdesk Integrations

How to connect MiiTel + Freshdesk

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Supported triggers and actions

What does this mean?

- Call id
  UUID call id generated by MiiTel.
- Tenant id
- Dial begin at
- Call end at
- Call type
- From number
- To number
- Forwarded number
- Contact person name
- Account name
- URL
Trigger
Instant
Try It
- Call id
  UUID call id generated by MiiTel.
- Tenant id
- URL
- Speech recognition
  Result of speech recognition.
- Speech recognition summary
  Result of speech recognition summary.
- Silence
- Overall
- Overlap
- TLR
- Customer f0
- Operator f0
- Customer variance
- Operator variance
- Customer speechrate
- Operator speechrate
- Rally
- Amd probability
- Dial begin at
- Call begin at
- Call end at
- Call type
- From number
- To number
- Forwarded number
- Contact person name
- Account name
Trigger
Instant
Try It
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It

- NameRequired
  Company Name.
- Description
  Enter more details about this Company e.g. Address , Website etc.
- Notes
  Add some specific notes regarding this company.
- Domains
  Domains for this company. Freshdesk will use this to associated contacts automatically to this company.
Action
Write
- NameRequired
  Name of the forum.
- Description
  Enter a description for the forum.
Action
Write

- SubjectRequired
  Subject for the ticket.
- EmailRequired
  Email of the requester/user.
- Type
  For categorizing the ticket according to the different kinds of issues your team deals with.
- DescriptionRequired
  A description for the ticket. Include details here.
- Priority
  Priority of the ticket.
- CC Emails
  Enter emails of person(s) you want to copy separated by commas.
Action
Write
- Api Docs Info
  API docs for Freshdesk are located here https://developers.freshdesk.com/api/?_ga=2.223262879.541409777.1550189352-1628441631.1550189352
- HTTP MethodRequired
- URLRequired
  Requests can only be made to domains associated by this application.
- Query String Parameters
  These params will be URL-encoded and appended to the URL when making the request.
- Headers
  Authentication headers are included automatically
- Additional Request Headers
  Zapier will apply these optional headers and values to the request in addition to any headers created as part of the authentication mechanism.
- Body
  Zapier will pass this along raw. If you would like to provide complex JSON, try a "Code by Zapier" step to build the structure and pass it along here. For example, {"foo": "bar"} is perfectly valid.
Action
Write
- Ticket IdRequired
Action
Search

- Call id
  UUID call id generated by MiiTel.
- Tenant id
- Dial begin at
- Call end at
- Call type
- From number
- To number
- Forwarded number
- Contact person name
- Account name
Trigger
Instant
Try It
- Video id
  UUID video id generated by MiiTel.
- Tenant id
- URL
- Title
- Video start at
- Video end at
- Speech recognition
  Result of speech recognition.
Trigger
Instant
Try It
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
  Ticket Number ( Display ID) to which notes has to be added.
- NotesRequired
  The Notes that need to be added to the Ticket.
- PrivateRequired
  Indicate Whether this note needs to be Private or Public ( Visible to everyone on the portal ).
Action
Write
- Forum CategoryRequired
  Select the Category under which the Forum needs to be created.
- NameRequired
  Name for the Forum.
- TypeRequired
  Select a Type of Forum.
- VisibilityRequired
  Select the Visibility of the Forum.
- Description
  Description for the Forum.
Action
Write
- Forum CategoryRequired
  Select the Forum Category under which this Topic goes in . You will see a list of Forums once you select the Forum Category.
- ForumRequired
  Please select the Forum under which the topic needs to be created.
- TitleRequired
  Enter a Title for this Topic.
- Topic DescriptionRequired
  Enter a Description for the Topic you are creating.
- Sticky
  Should this topic be sticky ?
- Locked
  Should this Topic be locked ?
Action
Write
- NameRequired
  Full Name.
- EmailRequired
  Email Address of the User.
- Address
- Description
- Phone
- Job Title
- Tags
  Comma-separated list of tags to add to the user.
Action
Write
- EmailRequired
Action
Search

How MiiTel + Freshdesk Integrations Work

Step 1: Authenticate MiiTel and Freshdesk.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect MiiTel + Freshdesk

About MiiTel

MiiTel is an AI-powered IP phone. With MiiTel, you will be to accomplish the following: "Increase your sales", "Achieve self-coaching", and "Can make calls from home".

Related categories

CRM (Customer Relationship Management)

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

Customer Support

Similar apps

Zendesk

Customer Support

Help Scout

Customer Support

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Customer Support

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MiiTel + Freshdesk Integrations

How to connect MiiTel + Freshdesk

Connect your apps and automate workflows

Answering Machine Recorded

Call id

Tenant id

Dial begin at

Call end at

Call type

From number

To number

Forwarded number

Contact person name

Account name

URL

Phone Analysis Completed

Call id

Tenant id

URL

Speech recognition

Speech recognition summary

Silence

Overall

Overlap

TLR

Customer f0

Operator f0

Customer variance

Operator variance

Customer speechrate

Operator speechrate

Rally

Amd probability

Dial begin at

Call begin at

Call end at

Call type

From number

To number

Forwarded number

Contact person name

Account name

New Ticket

New Ticket Note

Update Contact

Create Company

NameRequired

Description

Notes

Domains

Create Forum Category

NameRequired

Description

Create Ticket

SubjectRequired

EmailRequired

Type

DescriptionRequired

Priority

CC Emails

API Request (Beta)

Api Docs Info

HTTP MethodRequired

URLRequired

Query String Parameters

Headers

Additional Request Headers

Body

Find Ticket by Id

Ticket IdRequired

Incoming Unanswered

Call id

Tenant id

Dial begin at

Call end at

Call type

From number

To number

Forwarded number

Contact person name