Connect LiveChat and MessageMedia SMS to power AI-driven automation

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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Chat Changed" from LiveChat.

Add your action

An action happens after the trigger—such as "Add Contact(s) to a List" in MessageMedia SMS.

You’re connected!

Zapier seamlessly connects LiveChat and MessageMedia SMS, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Chat Changed
Triggers when the tag list for a particular chat was changed.
Trigger
Instant
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New Chat
Triggers when the chat is started.
Trigger
Instant
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New Visitor in Queue
Triggers when a visitor enters queue.
Trigger
Instant
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RCS Read Receipt
Trigger any action when an RCS delivered by Sinch Engage has been read
Trigger
Instant
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- Group
  Required
- Contact IDs
  Required
Action
Write

- Contact ID
  Required
Action
Write
- Content
  Required
- Character Limit
  Required
- Phone Number
  Required
- Country
- From
- Schedule Send Time
- Metadata
- Request Delivery Report
Action
Write

- Phone Number
  Required
- Country Code
  Required
Action
Write
- Contact ID
  Required
- Contact first name
- Contact last name
- Contact email
- Contact alias
- Date of birth
- Phone number
  Required
- Unsubscribed
- Country
- Location
- Groups
- Custom Field Name
- Custom Field Value
Action
Write

Finished Chat
Triggers when the chat is ended.
Trigger
Instant
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New Ticket
Triggers when the ticket is created.
Trigger
Instant
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Message Delivered
Trigger any action when a new SMS or RCS is delivered by Sinch Engage
Trigger
Instant
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New Inbound Message
Trigger any action when a new inbound SMS, MMS or RCS received in your Sinch Engage account
Trigger
Instant
Try It
- Contact first name
- Contact last name
- Contact email
- Contact alias
- Date of birth
- Phone number
  Required
- Unsubscribed
- Country
- Location
- Groups
- Custom Field Name
- Custom Field Value
Action
Write
- Phone Number
  Required
Action
Write
- Content
  Required
- Media URL
  Required
- Phone Number
  Required
- Country
- From
- Schedule Send Time
- Metadata
- Request Delivery Report
Action
Write
- Group
  Required
- Contact ID
  Required
Action
Write

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect LiveChat and MessageMedia SMS to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your LiveChat to MessageMedia SMS integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About LiveChat

LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.

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Related categories

Customer Support

About MessageMedia SMS

MessageMedia SMS is a leading provider of SMS for business. Our reliable service includes reporting, 24/7 support, and competitive pricing.