Help Scout
When this happens...
Help ScoutNew Conversation
Then do this...
TrelloCreate Card

Create an excellent customer service environment when you start using the Help Scout to Trello integration. Set up this automation and every time a new conversation is started in Help Scout, Zapier will create a new card in Trello. Now you can respond quickly to new issues and make sure you don't miss anything.

How It Works

  1. New conversation is started in Help Scout
  2. Zapier creates a new card in Trello

What You Need

  • Help Scout account
  • Trello account

Why Zapier?


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It's easy to connect Help Scout + Trello and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation to Customer

Creates a new conversation to a customer from a Help Scout user.

New Assigned Conversation

Triggers when a conversation is assigned to a specified user. By default, only conversation with active status are considered but you can change the status using of of the fields.

Create Conversation From Customer

Create a new conversation from a customer.

New Conversation

Triggers when a new conversation is created.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

Card Updated

Triggers when a Card is updated in Trello.

Add Note

Adds a note to existing conversation.

New Notification

Triggers when you get a new notification in Trello.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

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Become a Zapier Integration Partner

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Trello is a team collaboration tool that lets you organize anything and everything to keep your projects on task.

See Trello Integrations