Help Scout + Trello

Start new Help Scout conversations when cards are moved to a list in Trello

Streamline your customer service with this efficient workflow. When a card is moved to a specific list in your Trello board, a new conversation is started in Help Scout. This ensures prompt communication with your clients and helps keep your customer service team updated about the progress in Trello, thereby enhancing response times and maintaining high-quality customer relations.

Streamline your customer service with this efficient workflow. When a card is moved to a specific list in your Trello board, a new conversation is started in Help Scout. This ensures prompt communication with your clients and helps keep your customer service team updated about the progress in Trello, thereby enhancing response times and maintaining high-quality customer relations.

  1. When this happens...
    TrelloTrello
    Card Moved to List

    Triggers when a Card is moved to a List in Trello, inside the same Board.

    TriggerInstant
  2. automatically do this!
    Help ScoutHelp Scout
    Create Conversation

    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

    ActionWrite
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Start free with email
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Supported triggers and actions

What does this mean?
  • Trello triggers, actions, and search

    New Board

    Triggers when a new board is added.

    Trigger
    Scheduled
    Try It
    • Board

    • List

    • Card

    Trigger
    Scheduled
    Try It
    • ActivityRequired

    Trigger
    Instant
    Try It
    • Board

    • Time Before

    • Time Before (Unit)

    • Status

    • Only cards where you're a member?

    Trigger
    Scheduled
    Try It
    • Board

    • List

    • Filter

    Trigger
    Scheduled
    Try It
    • Board

    • List

    • Card

    Trigger
    Scheduled
    Try It
    • BoardRequired

    • ListRequired

    • Card

    Trigger
    Instant
    Try It
    • BoardRequired

    • CardRequired

    Trigger
    Instant
    Try It
help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn moreHelp

Related categories

  • Customer Support

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trello logo
trello logo

About Trello

Trello is a team collaboration tool that lets you organize anything and everything to keep your projects on task.
Learn moreHelp

Related categories

  • Project Management

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