Help Scout
When this happens...
SatisMeterNew Survey Response
Then do this...
Help ScoutCreate Conversation From Customer

Responding to NPS feedback is a great way to reduce churn. This integration will automatically create a new Help Scout conversation whenever you receive a new SatisMeter survey response. The score is listed as the conversation's subject, so you can easily prioritise, and their feedback will form the conversation contents so you can easily respond.

How this SatisMeter-Help Scout integration works

  1. SatisMeter collects a new survey response
  2. Zapier opens a new conversation in Help Scout

Apps involved

  • SatisMeter
  • Help Scout

Why Zapier?


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It's easy to connect Help Scout + SatisMeter and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

New Assigned Conversation

Triggers when a conversation is assigned to a specified user. By default, only conversation with active status are considered but you can change the status using of of the fields.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

New Conversation

Triggers when a new conversation is created.

Add Note

Adds a note to existing conversation.

New Survey Response

Triggers when new survey response is created.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

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Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

SatisMeter is NPS feedback tool that helps you keep your customers happy.

See SatisMeter Integrations