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Google Business Profile + Zendesk

Create Zendesk comments for new Google My Business reviews

Stay on top of your customer feedback with this efficient workflow between Google My Business and Zendesk. When a new review is posted on your Google My Business listing, this automation will quickly add a comment to a ticket in your Zendesk system. Improve your response time and ensure that every review is acknowledged by easily connecting your online business presence with your customer support platform.

Stay on top of your customer feedback with this efficient workflow between Google My Business and Zendesk. When a new review is posted on your Google My Business listing, this automation will quickly add a comment to a ticket in your Zendesk system. Improve your response time and ensure that every review is acknowledged by easily connecting your online business presence with your customer support platform.

  1. When this happens...
    Google Business ProfileGoogle Business Profile
    New Review (Polling)

    Triggers when a new review is created. This trigger checks for new reviews at regular intervals.

    TriggerScheduled
  2. automatically do this!
    ZendeskZendesk
    Add Comment to Ticket

    Add a Comment to an existing Ticket.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • LocationRequired

    • SummaryRequired

    • Topic TypeRequired

    Action
    Write
    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
google-business-profile logo

About Google Business Profile

Google Business Profile is a platform for businesses to create a Business Profile on Google to help them reach and engage with local customers across Google Search and Maps.
Learn moreHelp

Related categories

  • Google
  • Website Builders

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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