Gmail + Intercom

Send new labeled Gmail emails to Intercom as messages [Business Gmail Accounts Only]

When this happens
Step 1: New Labeled Email
Then do this
Step 2: Send Incoming Message

Getting too many of your customer supports from outside the pipeline via Gmail? Reign it all back in with this Zap. Set up this integration between Gmail and Intercom and any new incoming emails that match a particular label or mailbox will be sent through to Intercom as messages, allowing the whole support team to stay on top of all messages.

Try this template

Supported triggers and actions

What does this mean?

New Attachment
Triggers when you receive a new attachment (triggers once per attachment).
Trigger
Scheduled
New Label
Triggers when you add a new label.
Trigger
Scheduled
New Labeled Email
Triggers when you label an email.
Trigger
Scheduled
New Email
Triggers when a new e-mail appears in the specified mailbox.
Trigger
Scheduled
New Email Matching Search
Triggers when you receive a new email that matches a search string you provide.
Trigger
Scheduled

New Starred Email
Triggers when you receive a new email and star it within two days.
Trigger
Scheduled
New Thread
Triggers when a new thread starts.
Trigger
Scheduled

Add Label to Email
Add a label to an email message.
Action
Write

Gmail
Create (but do not send) a new email message.
Scheduled
Action
Gmail
Creates a new label.
Scheduled
Action
Gmail
Create and send a new email message.
Scheduled
Action
Gmail
Remove a label from an email message.
Scheduled
Action
Gmail
Send a reply to an email message.
Scheduled
Action
Gmail
Finds an email message.
Scheduled
Action
Gmail
Finds or creates a specific message.
Scheduled
Action
Intercom
Triggers when a Lead enters an email address.
Instant
Trigger
Intercom
Triggers when a lead converts to a user.
Instant
Trigger
Intercom
Triggers when a new Lead is created.
Instant
Trigger
Intercom
Triggers when a lead is tagged.
Instant
Trigger
Intercom
Triggers when a new tag is added to a conversation in Intercom.
Instant
Trigger
Intercom
Triggers when a new conversation is created by a user in Intercom.
Instant
Trigger
Intercom
Triggers when you close a conversation. (Note: The "Reply and close" button won't trigger this. You must reply and then close the conversation separately).
Instant
Trigger
Intercom
Triggers when a new Company is created.
Instant
Trigger
Intercom
Triggers when a new user is created.
Instant
Trigger
Intercom
Triggers when a user is tagged.
Instant
Trigger
Intercom
Triggers when a user unsubscribes from Intercom.io emails.
Instant
Trigger
Intercom
Add a note to a user.
Scheduled
Action
Intercom
Tags a user with an event that occurred.
Scheduled
Action
Intercom
Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.
Scheduled
Action
Intercom
Attach or remove a tag from a specific company.
Scheduled
Action
Intercom
Attach or remove a tag on a specific lead.
Scheduled
Action
Intercom
Attach or remove a tag on a specific user.
Scheduled
Action
Intercom
Updates a company within Intercom. If you'd like to create a company, use this action in conjunction with a Find/Create step.
Scheduled
Action
Intercom
Create or update an Intercom lead. If an ID is provided, the lead will be updated.
Scheduled
Action
Intercom
Update a user within Intercom given their e-mail address.
Scheduled
Action
Intercom
Creates a new user in your Intercom app.
Scheduled
Action
Intercom
Finds an existing company.
Scheduled
Action
Intercom
Finds an existing Lead.
Scheduled
Action
Intercom
Finds an existing user.
Scheduled
Action
Intercom
Finds or creates a specific find company v2.
Scheduled
Action
Intercom
Finds or creates a specific find lead.
Scheduled
Action

About Gmail

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

Learn More

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About Intercom

Intercom is a customer communication platform that enables targeted communication with customers on your website, inside your web and mobile apps, and by email.