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Create a New Incoming Message from a Gmail Email [Business Gmail Accounts Only]

  1. When this happensStep 1: New Email

  2. Then do thisStep 2: Send Incoming Message

Keep a holistic view of communication with your customers by using this Zapier integration to log incoming Gmail messages as from a user as an incoming message in Intercom.

How it Works

  1. Someone sends an email to your Gmail account
  2. Zapier automatically creates a new incoming message in Intercom

What You Need

  • A Gmail account
  • An Intercom account

Note: This integration will only work if you have a Business Gmail account - these have custom domains. Free consumer Gmail accounts cannot be used with this integration. Read Help docs here.

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Connect Gmail + Intercom in Minutes

It's easy to connect Gmail + Intercom and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

New Attachment

Triggers when you receive a new attachment (triggers once per attachment).

New Labeled Email

Triggers when you receive a new email and label it within two days.

New Email Matching Search

Triggers when you receive a new email that matches a search string you provide.

New Thread

Triggers when a new thread starts.

Add Event

Tags a user with an event that occurred.

New Label

Triggers when you add a new label.

New Email

Triggers when a new e-mail appears in the specified mailbox.

New Starred Email

Triggers when you receive a new email and star it within two days.

Add Note

Add a note to a user.

Send Incoming Message

Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

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