When this happens...
IntercomNew Tag on a User
Then do this...
GmailCreate Draft (Legacy)

Improve your customer communications process by instantly creating emails, ready to be sent, based off of customer details. This Zapier automation will create a draft email in Gmail when a specific tag is added to a contact's details in Intercom. Speed up your communications by automating email creation.

Note: The 'New Tag on User' trigger will only work if you manually add the tag in the details view of a contact in Intercom

How It Works

  1. A user is tagged in Intercom
  2. Zapier creates a draft email in Gmail

What You Need

  • Intercom account
  • Gmail account

Why Zapier?


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It's easy to connect Gmail + Intercom and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Email Matching Search

Triggers when you receive a new email that matches a search string you provide.

Create Draft

Create (but do not send) a new email message.

New Labeled Email

Triggers when you receive a new email and label it within two days.

Send Email

Create and send a new email message.

New Attachment

Triggers when you receive a new attachment (triggers once per attachment).

Create/Update User

Update a user within Intercom given their e-mail address.

New Starred Email

Triggers when you receive a new email and star it within two days.

Update Company

Updates a company within Intercom. If you'd like to create a company, use this action in conjunction with a Find/Create step.

New Thread

Triggers when a new thread starts.

Add User Tag

Attach a tag to a specific user.

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One of the most popular email services, Gmail keeps track of all your emails with treaded conversations, tags, and Google-powered search to locate find any message you need.

Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Intercom's products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.