When this happens...
IntercomNew Tag on a User
Then do this...
GmailCreate Draft

Improve your customer communications process by instantly creating emails, ready to be sent, based off of customer details. This Zapier automation will create a draft email in Gmail when a specific tag is added to a contact's details in Intercom. Speed up your communications by automating email creation.

Note: The 'New Tag on User' trigger will only work if you manually add the tag in the details view of a contact in Intercom

How It Works

  1. A user is tagged in Intercom
  2. Zapier creates a draft email in Gmail

What You Need

  • Intercom account
  • Gmail account

Why Zapier?


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It's easy to connect Gmail + Intercom and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Email Matching Search

Triggers when you receive a new email that matches a search string you provide.

Create Draft

Create (but do not send) a new email message.

New Labeled Email

Triggers when you receive a new email and label it within two days.

Send Email

Create and send a new email message.

New Attachment

Triggers when you receive a new attachment (triggers once per attachment).

Add/Remove Tag on User

Attach or remove a tag on a specific user.

New Starred Email

Triggers when you receive a new email and star it within two days.

Create/Update User

Update a user within Intercom given their e-mail address.

New Thread

Triggers when a new thread starts.

Update Company

Updates a company within Intercom. If you'd like to create a company, use this action in conjunction with a Find/Create step.

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One of the most popular email services, Gmail keeps track of all your emails with treaded conversations, tags, and Google-powered search to locate find any message you need.

Learn More

Intercom is a customer communication platform that enables targeted communication with customers on your website, inside your web and mobile apps, and by email.

See Intercom Integrations