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Choose a Trigger

Choose an Action

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Code Snippet Comment" from GitLab.

Add your action

An action happens after the trigger—such as "Add Attachment" in Zoho Desk.

You’re connected!

Zapier seamlessly connects GitLab and Zoho Desk, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Project
  Required
Trigger
Instant
Try It
- Project
  Required
Trigger
Instant
Try It
- Group
  Required
- Event
Trigger
Instant
Try It
- Project
  Required
- Event
Trigger
Instant
Try It
- Project
  Required
- Filter Instructions
- Merge Request Author
- Merge Request Assignee
- Comment Author
Trigger
Instant
Try It

- Group
- Project
Trigger
Polling
Try It
- Project
  Required
- Commit Message
  Required
- Branch Name
  Required
- File Action
  Required
- File Path
  Required
- File Contents
  Required
Action
Write

- Project
  Required
- Issue
  Required
- Body
  Required
- Confidential
Action
Write
- Project
  Required
- Merge Request
  Required
- Body
  Required
- Confidential
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Scope
- State
- Order By
- Filter by Labels from a Group or Project?
Action
Search
- Organization
  Required
Trigger
Instant
Try It
- Organization
  Required
Trigger
Instant
Try It
- Organization
  Required
- Department
  Required
Trigger
Instant
Try It
- Organization
  Required
- Department
  Required
- Direction
Trigger
Instant
Try It
- Organization
  Required
- Department
  Required
Trigger
Instant
Try It
- Organization
  Required
- Ticket ID
  Required
- File
  Required
- Public
Action
Write
- Organization
  Required
- Account Name
  Required
- Description
- Email
- Website
- Fax
- Phone
- Industry
- Owner ID
- Street
- City
- State
- Country
- Zip Code
- Annual Revenue
Action
Write
- Organization
  Required
- Department
  Required
- Contact
  Required
- Subject
  Required
- Email
- Phone
- Description
- Category
- Sub Category
- Status
- Assignee
- Ticket Due Date
- Priority
- Channel
- Classification
Action
Write
- Organization
  Required
- Department
  Required
- Ticket
  Required
- Contact
- Subject
- Email
- Phone
- Description
- Category
- Sub Category
- Status
- Assignee
- Ticket Due Date
- Priority
- Channel
- Classification
Action
Write
- Organization
  Required
- Department
  Required
- Ticket Number
  Required
Action
Search
- Organization
  Required
- Email
  Required
- Account
- Last Name
  Required
- First Name
- Title
- Description
- Type
- Secondary Email
- Twitter
- Facebook
- Phone
- Mobile/ Cellular
- Street Address
- City
- State
- Country
- Zip Code
Action
Search or write

- Project
  Required
- Branch or Tag
Trigger
Polling
Try It
- Group
  Required
- Event
Trigger
Instant
Try It
- Project
  Required
Trigger
Instant
Try It
- Project
  Required
- Event
- Job Name
Trigger
Instant
Try It
- Project
  Required
- Event
Trigger
Instant
Try It
- Project
  Required
- Name
  Required
- Reference Branch Name
Action
Write
- Project
  Required
- Title
  Required
- Description
- Labels
- Assignee Gitlab Username
Action
Write
- Project
  Required
- Title
  Required
- Description
- Source Branch
  Required
- Target Branch
- Squash Commits
- Remove Source Branch
Action
Write
- Project
  Required
- Merge Request
  Required
- Title
- Description
- Add Labels
- Remove Labels
- State
Action
Write
- Group
  Required
- Labels
- Scope
- State
- Order By
Action
Search
- Project
  Required
- Labels
- Scope
- State
- Order By
Action
Search
- Organization
  Required
Trigger
Instant
Try It
- Organization
  Required
Trigger
Instant
Try It
- Organization
  Required
Trigger
Instant
Try It
- Organization
  Required
- Department
  Required
- Status
  Required
Trigger
Instant
Try It
- Organization
  Required
- Department
  Required
Trigger
Instant
Try It
- Organization
  Required
- Department
  Required
- Ticket
  Required
- Content
  Required
- Public
  Required
Action
Write
- Organization
  Required
- Account
- Last Name
  Required
- First Name
- Title
- Description
- Type
- Email
- Secondary Email
- Twitter
- Facebook
- Phone
- Mobile/ Cellular
- Street Address
- City
- State
- Country
- Zip Code
Action
Write
- Organization
  Required
- Department
  Required
- Ticket
  Required
- From Address (E-Mail)
  Required
- To Address (E-Mail)
  Required
- Content Type
  Required
- Reply Content
  Required
- Is Forward
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Select Organization
  Required
- Email
  Required
Action
Search

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect GitLab and Zoho Desk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

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Learn about AI automation

Frequently Asked Questions about GitLab + Zoho Desk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with GitLab and Zoho Desk

How can I integrate GitLab with Zoho Desk using Zapier?

To integrate GitLab with Zoho Desk, you need to create a Zap in Zapier. First, select GitLab as the trigger app and choose a specific trigger event, such as 'New Issue' or 'New Merge Request'. Then, set up Zoho Desk as the action app to perform tasks like creating or updating tickets whenever the trigger event occurs.

What are some common triggers in GitLab for this integration?

Common triggers include 'New Issue', 'New Merge Request', and 'Issue Closed'. These triggers allow you to automate tasks in Zoho Desk based on specific events in your GitLab projects.

Which actions can be performed in Zoho Desk through this integration?

Using this integration, you can perform actions like creating new tickets, updating existing tickets, and adding comments to tickets based on events triggered by GitLab activities.

Do I need coding skills to set up the integration between GitLab and Zoho Desk?

No coding skills are required. Our platform provides an intuitive user interface where you can set up triggers and actions through a series of simple steps without any programming knowledge.

Can I customize how data from GitLab is transferred to Zoho Desk?

Yes, you can customize the data mapping between the two platforms. During setup, you'll have options to specify which fields from your GitLab instance map to specific fields within your Zoho Desk tickets.

Is it possible to update existing tickets in Zoho Desk with information from GitLab?

Absolutely. By configuring your Zap appropriately, you can update existing tickets in Zoho Desk whenever relevant changes or updates occur in your GitLab projects.

Are there any limitations on the types of data that can be transferred between GitLab and Zoho Desk?

While our platform supports a wide range of data exchanges between GitLab and Zoho Desk, there may be certain advanced customizations or proprietary fields that require additional configuration outside of standard integrations.

About GitLab

GitLab is an open source code collaboration tool with a rich feature set including management of repositories, reviewing tools, issue tracking, activity feeds and much more.

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