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Set up your first integration
Quickly connect eBay to Zendesk with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate eBay with Zendesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Order" from eBay.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects eBay and Zendesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Order
Triggers when a new order is made.
Try ItTriggerPolling - Api_docs_info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionWrite- New Group
Triggers when a new group is created.
Try ItTriggerPolling - ViewRequired
Try ItTriggerPolling
- OrderRequired
- Line Item
- Shipped_date
- Shipping_carrier_code
- Tracking_number
ActionWrite- Start_date
- End_date
- Fulfillment_status
- Buyer Username
ActionSearch- TagsRequired
Try ItTriggerPolling- Organization
Try ItTriggerPolling
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Connect eBay and Zendesk to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
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Learn how to automate Zendesk on the Zapier blog
Frequently Asked Questions about eBay + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with eBay and Zendesk
How can I integrate eBay with Zendesk using Zapier?
To integrate eBay with Zendesk using Zapier, you need to create a Zap that connects the two platforms. You will select eBay as the trigger app and set an event such as 'New Order' or 'New Message.' Then, you will select Zendesk as the action app and define actions like 'Create Ticket' or 'Add Comment.' This setup ensures that actions in Zendesk occur automatically when specific events happen on eBay.
What triggers are available for eBay when integrating with Zendesk?
When integrating eBay with Zendesk, available triggers from eBay include events like 'New Order,' 'Order Shipped,' 'New Message,' and 'Price Change.' These triggers allow you to automate various workflows in Zendesk based on specific activities happening on your eBay account.
What actions can be performed in Zendesk upon receiving a trigger from eBay?
Upon receiving a trigger from eBay, actions that can be performed in Zendesk include creating a new ticket, adding comments to existing tickets, updating user information, and assigning tickets to specific agents. These actions help manage customer interactions efficiently based on real-time data from eBay.
Do I need any coding skills to integrate eBay with Zendesk using Zapier?
No coding skills are required to integrate eBay with Zendesk through Zapier. Our platform is designed for ease of use, allowing you to set up integrations through an intuitive interface. You simply choose triggers and actions that suit your business needs without writing any code.
Can I customize the data passed from eBay to Zendesk in my integration?
Yes, data customization is possible when integrating eBay with Zendesk through Zapier. During the setup of your Zap, you have the option to map specific fields from your eBay data to corresponding fields in Zendesk tickets or comments. This ensures that all relevant information is captured accurately.
How often does Zapier check for new data between my platforms?
Zapier checks for new data every 5 minutes on paid plans and every 15 minutes on free plans. This means your integrated workflows between eBay and Zendesk are frequently updated with minimal delay, ensuring timely responses and up-to-date ticket management.
What should I do if there's an issue with my integration between eBay and Zendesk?
If there's an issue with the integration between eBay and Zendesk, ensure first that both accounts are properly connected within your Zapier dashboard. Check if any changes were made that could affect triggers or actions. If problems persist, our support team is here to help troubleshoot any issues you're facing.
