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Set up your first integration
Quickly connect Dialpad to Twilio with a Zapier template.
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How Zapier works
Zapier makes it easy to integrate Dialpad with Twilio - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Call State Changed" from Dialpad.
Add your action
An action happens after the trigger—such as "Call Phone" in Twilio.
You’re connected!
Zapier seamlessly connects Dialpad and Twilio, automating your workflow.
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Frequently Asked Questions about Dialpad + Twilio integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Dialpad and Twilio
How do I start integrating Dialpad with Twilio?
To integrate Dialpad with Twilio, begin by navigating to our integrations page on your account dashboard. Here, you will find an option to connect Twilio as a service. Follow the prompts to authenticate both your Dialpad and Twilio accounts securely.
Can I set up automated messages using Dialpad and Twilio?
Yes, you can use triggers and actions between Dialpad and Twilio to automate messaging. For instance, a missed call in Dialpad can trigger an automatic SMS notification via Twilio to inform potential customers or team members.
What types of triggers are available for this integration?
The integration supports several triggers such as new calls, missed calls, voicemails in Dialpad, which can initiate corresponding actions in Twilio like sending SMS or starting a call.
Are there any prerequisites before setting up the integration?
Ensure both your Dialpad and Twilio accounts are active and that you have administrative access rights. Also, verify that the communication channels (phone numbers) you'd use are verified on both platforms.
Can we track call metrics through this integration?
Indeed, this integration allows you to track various call metrics. For example, when a call ends in Dialpad, it can trigger data posting via Twilio for further analytics on dashboards of your choice.
How do I manage contacts across both platforms once integrated?
Once integrated, you can sync contact information such that any new contact added in Dialpad could automatically update or create a corresponding contact entry in Twilio.
Is it possible to customize the actions triggered by a specific event?
Certainly! You have the flexibility to customize actions following specific events. For instance, if a high-priority voicemail is received in Dialpad, it could initiate sending an urgent alert through Twilio’s messaging service.
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ITSupported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Call StatesRequired
Try ItTriggerInstant- Api_docs_info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionWrite- New Phone Number
Triggers when you add a new phone number.
Try ItTriggerPolling - New Recording
Triggers when a new recording is available on your account.
Try ItTriggerPolling
- SMS directionRequired
Try ItTriggerInstant- Create and Optionally Assign Contact in Dialpad
This action creates a new contact in Dialpad with the provided details and optionally assigns it to a specific department or user.
ActionWrite - Instructions_copy
Try ItTriggerInstant- To NumberRequired
- Apply US Prefix
Try ItTriggerPolling
