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Set up your first integration
Quickly connect ChatBot to HubSpot with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate ChatBot with HubSpot - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Message" from ChatBot.
Add your action
An action happens after the trigger—such as "Add Contact to List" in HubSpot.
You’re connected!
Zapier seamlessly connects ChatBot and HubSpot, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Message
Triggers when a user sends a message that triggers the chosen interaction.
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- Additional properties to retrieve
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- Additional properties to retrieve
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Practical ways you can use ChatBot and HubSpot
Log chatbot inquiries into HubSpot tickets
For every new message in ChatBot, Zapier creates a ticket in HubSpot. This ensures all customer inquiries are tracked and can be followed up smoothly.
Business Owner
Track chatbot interactions in HubSpot forms
When a chatbot interaction is triggered in ChatBot, Zapier logs it as a form submission in HubSpot. This allows the IT team to monitor user engagement analytics in one place and automate reporting.
ITAdd new chatbot leads to HubSpot contacts
When a user interacts with a specific chatbot dialogue in ChatBot, Zapier automatically adds their information to HubSpot as a new contact. This automation keeps your lead database updated without manual data entry.
Marketing & Marketing OpsLearn how to automate ChatBot on the Zapier blog
Learn how to automate HubSpot on the Zapier blog
Frequently Asked Questions about ChatBot + HubSpot integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ChatBot and HubSpot
How do I integrate ChatBot with HubSpot using our platform?
To integrate ChatBot with HubSpot, you'll use our platform to connect the two applications by setting up triggers and actions. Start by selecting ChatBot as your trigger app and choose a specific event like 'New Message.' Then, select HubSpot as your action app and determine what occurs, such as creating or updating a contact.
Can I automate the process of adding new chat interactions to HubSpot?
Yes, you can automate this process by setting a trigger in ChatBot when a new message is received. The integration can then perform an action in HubSpot to create or update contact details automatically.
Is it possible to update existing contacts in HubSpot based on chat interactions?
Absolutely. You can set up the integration so that when certain triggers are activated in ChatBot, such as receiving specific keywords or phrases from users, an action can be configured to update existing contacts in your HubSpot CRM.
What kind of data can be transferred from ChatBot to HubSpot?
You can transfer various types of data including user name, email address, chat message content, and timestamps from ChatBot into corresponding fields within HubSpot CRM.
Are there any limitations to the types of triggers available for ChatBot within their integration?
While most common triggers like 'New Message' or 'Keyword Mention' are available for integration, more complex custom triggers may require additional configuration within our platform.
How do we handle errors or data mismatches during the integration process?
For any errors or data mismatches that occur during integration between ChatBot and HubSpot, our platform provides detailed error logs. These logs help you diagnose issues quickly and efficiently so you can make necessary corrections.
Can custom fields in HubSpot be updated with information gathered from chat interactions?
Yes. When setting up the action events in your integration workflow, you can map information from chats directly into custom fields within your HubSpot account.
