CallTrackingMetrics

CallTrackingMetrics + Help Scout Integrations

In a matter of minutes and without a single line of code, Zapier allows you to connect CallTrackingMetrics and Help Scout, with as many as 4 possible integrations. Are you ready to find your productivity superpowers?

It's easy to connect CallTrackingMetrics + Help Scout and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Call

Triggers when you receive a new call.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

New Customer

Triggers when a new customer is added.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

Conversation Created

Triggers when a new conversation is created.

Add Note

Adds a note to existing conversation.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

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Become a Zapier Integration Partner

CallTrackingMetrics is the only digital platform that uses call tracking intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center.

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

See Help Scout Integrations