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Choose a Trigger

Choose an Action

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Zapier makes it easy to integrate Azure DevOps with Halo Service Solutions - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Completed Build" from Azure DevOps.

Add your action

An action happens after the trigger—such as "Create Customer" in Halo Service Solutions.

You’re connected!

Zapier seamlessly connects Azure DevOps and Halo Service Solutions, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Build Definition
  Required
- Build Status
- Project
  Required
Trigger
Instant
Try It
- Project
  Required
- Repository
- Branch
Trigger
Instant
Try It
- Project
  Required
- Area Path
- Work Item Type
Trigger
Instant
Try It
- Project
  Required
- Build Definition
  Required
Action
Write
- Project
  Required
- Work Item Type
  Required
- Work Item
  Required
- Do you want to supress notifications for this update?
Action
Write

- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Project
  Required
- Team
  Required
- Would you like to setup the query here or use an existing query?
  Required
- Project
  Required
- Type
  Required
- Title
  Required
- Area
- Iteration
- Assigned To
- Description
Action
Search or write

- Description
  Required
- Customer
- Site
- End-User
- Ticket Type
- Status
- Service Level Agreement
- Priority
- Team
- Agent
Trigger
Instant
Try It
- Name
  Required
- Customer Name
  Required
- Main Site
  Required
- Phone Number
- Address Line 1
- Address Line 2
- Address Line 3
- Address Line 4
- Postcode
- Contact Name
- Contact Email Address
Action
Write
- Name
  Required
- Customer Name
  Required
- Site Name
  Required
- Email Address
- Network Login
- Work Phone Number
- Mobile Phone Number
Action
Write

- Project
  Required
- Path
  Required
Trigger
Instant
Try It
- Project
  Required
- Area Path
- Work Item Type
- Contains String
  Required
Trigger
Instant
Try It
- Project
  Required
- Area Path
- Work Item Type
- Changed Field
Trigger
Instant
Try It
- Project
  Required
- Type
  Required
- Title
  Required
- Area
- Iteration
- Assigned To
- Description
Action
Write
- Project
  Required
- Work Item Number
  Required
- Link
  Required
- Comment
Action
Write
- Project
  Required
- Team
  Required
- Would you like to setup the query here or use an existing query?
  Required
Action
Search
- Description
  Required
- Customer
- Site
- End User
- Ticket Type
- Status
- Service Level Agreement
- Priority
- Team
- Agent
Trigger
Instant
Try It
- Name
  Required
- Top Level
- Important Customer
- Site Name
- Phone Number
- Address Line 1
- Address Line 2
- Address Line 3
- Address Line 4
- Postcode
- Contact Name
- Contact Email Address
Action
Write
- Email Address
  Required
- Ticket Type
  Required
- Summary
- Details
- Priority
Action
Write

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Customers have created over 25 million Zaps on the platform

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Connect Azure DevOps and Halo Service Solutions to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your Azure DevOps to Halo Service Solutions integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about Azure DevOps + Halo Service Solutions integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Azure DevOps and Halo Service Solutions

What is required to set up an integration between Azure DevOps and Halo Service Solutions?

To set up the integration, you will need access to both your Azure DevOps account and your Halo Service Solutions account. You'll also need the necessary permissions to create integrations, such as admin rights on both platforms. Once that is confirmed, you can proceed with setting up triggers and actions linking specific events in Azure DevOps to corresponding actions in Halo.

Can I automate task creation in Halo using changes from Azure DevOps?

Yes, task creation in Halo can be automated based on specific triggers in Azure DevOps, such as work item updates or build completions. You can configure these triggers so that whenever specified conditions are met, a task is automatically created in Halo with relevant details passed from Azure.

How do I handle errors during integration setup?

Errors can occur if there are issues with authentication or incorrect configurations of your triggers and actions. Double-check your API keys, permissions, and ensure that both systems are correctly communicating with each other. Our support team is also available for assistance in troubleshooting these issues.

Is it possible to update a work item field in Azure when a ticket status changes in Halo?

Absolutely! You can configure an action where changing the status of a ticket in Halo will trigger an update to a specified field within a work item on Azure DevOps. This bi-directional update ensures consistency across your platforms.

Are there any limitations on the events that can trigger actions between Azure DevOps and Halo?

Most common events like work item changes, new comment additions, build completions in Azure DevOps or ticket updates in Halo can be used as triggers for further automation. However, highly customized scripts might require additional specifications or manual intervention to ensure compatibility.

How does the synchronization process handle data conflicts?

Data conflicts are minimized by prioritizing the most recent changes made across both platforms. In cases where simultaneous conflicting updates happen, our system resolves them based on predefined rules which you can adjust according to your operations needs.

Can we integrate custom fields from either platform into our automated processes?

Yes, custom fields from both Azure DevOps and Halo Service Solutions can be integrated into your workflows. They must be mapped appropriately during setup so they sync correctly when triggers activate pertinent actions.

About Azure DevOps

Azure DevOps is where teams manage, develop, and deliver software in the cloud. Azure DevOps provides free, private Git project hosting for up to 5 users, project and test management tools, build and CI, and team collaboration. Connect using the development tools of your choice, including Visual Studio, Eclipse, Xcode, and more.

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Project Management

About Halo Service Solutions

Halo Service Solutions is a UK based company, which provides Service Desk, ITSM and PSA software solutions.